Field Account Manager

TN United Kingdom; Dartford; On-site; GBP 40,000; Full time

Job summary

An established industry player seeks a driven Account Manager to enhance product penetration and customer satisfaction. This role involves achieving growth through effective cross-selling strategies, maintaining high product knowledge, and delivering excellent account management. The ideal candidate will have telecoms experience and a strong understanding of commercial objectives. With a supportive environment that encourages professional development and offers attractive benefits, this position is perfect for those looking to make a significant impact in a dynamic field.

Benefits

25 days holidays plus bank holidays

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Discounts at over 1,200 retailers

Additional day off for birthdays or weddings

Company Car/Car Allowance

Qualifications

• Experience in telecoms with large customers is essential.
• Strong account management skills are required.

Responsibilities

• Achieve growth by cross-selling products to existing customers.
• Ensure regular customer visits for account reviews.
• Collaborate with support teams for high-quality service.

Skills

Telecoms experience

Account Management

Sales processes knowledge

Understanding of commercial objectives

Job description

The provided job description is fairly detailed and includes necessary sections such as responsibilities, qualifications, and benefits. However, it could benefit from improved formatting for better readability and clarity. Additionally, some content, like the initial social network login prompt, appears irrelevant and should be removed to focus solely on the job posting. Here is a refined version with improved structure and formatting:

Job Location:

Field Based - South, Dartford, United Kingdom

Salary:

Up to £40,000 with uncapped commission + Company Car/Car Allowance

Working Hours:

Monday to Friday, 8:30/9:00 - 17:00/17:30

Job Reference:

2ca0ea0bc9d1

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Responsibilities:

• Achieve net growth and increase product penetration through cross-selling Daisy products into existing customers.
• Ensure customer visits every 3 months for account reviews.
• Increase product penetration across existing customer base with high product knowledge.
• Pre-call opportunities 24 hours in advance with clear agendas.
• Establish customer needs through effective questioning and engage specialists if needed.
• Input meeting information into Daisy Central within 24 hours and send actions to customers.
• Complete quotes via Daisy Central or provided templates within 48 hours of meeting.
• Maintain high product knowledge to identify opportunities for customer efficiency improvements.
• Deliver excellent account management to drive re-signs and cross-selling.
• Collaborate with support and specialist teams for high-quality service.
• Raise and resolve service issues, communicating with customers throughout.
• Follow up with customers post-case closure to ensure satisfaction.
• Flag at-risk customers to management for appropriate action.

Qualifications:

• Telecoms experience with large customers.
• Experience in Account Management.
• Understanding of commercial business objectives across verticals.
• Knowledge of sales processes and ability to demonstrate them.
• Ability to articulate Daisy’s vision, competencies, and product portfolio clearly.

Additional Benefits:

• 25 days holidays plus bank holidays, increasing with service.
• Professional development opportunities.
• Eye care vouchers and discounted Medicash membership.
• Discounts at over 1,200 retailers.
• Additional day off for birthdays or weddings.