Fibre Field Service Technician: Installations & Repairs

Circet; Dundee; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Employee Assistance Programme

Career development opportunities

Job summary

Circet UK in Dundee is seeking a Service Delivery Technician to join our field team. You will organise daily/weekly fibre installation and repair work, liaising with clients and residents to keep projects on track.

This physically demanding role involves outdoor work in all weather, surveying, testing, and troubleshooting fibre infrastructure, while upholding Circet's safety standards and quality. We offer 25 days leave, life assurance, Employee Assistance, and opportunities for career

Qualifications

• Physically capable of demanding work including climbing up to 15m, underground tasks, and heavy lifting.
• Full clean UK manual driving licence.
• Basic DBS check.
• Strong customer-facing and communication skills across all technical levels.
• Telecoms experience preferred; full training provided for the right candidate.
• Good understanding of health & safety practices.
• Full right to work in the UK.

Responsibilities

• Organise daily and weekly work schedule to ensure timely Fibre installations and repairs, aligning with client expectations and business goals.
• Work outdoors in a physically demanding role and potentially adverse weather conditions to complete multiple installations per day.
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused.
• Expertly perform full Fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards.
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring safety and regulatory compliance.
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and customer experience.
• Consistently meet Circet’s safety standards, proactively identifying and addressing potential risks in the field.
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels.
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Skills

Physical fitness

UK driving licence

DBS check

Customer communication

Telecoms experience

Health & safety

UK right to work

Job description

Circet UK in Dundee is seeking a Service Delivery Technician to join our field team. You will organise daily/weekly fibre installation and repair work, liaising with clients and residents to keep projects on track.

This physically demanding role involves outdoor work in all weather, surveying, testing, and troubleshooting fibre infrastructure, while upholding Circet's safety standards and quality. We offer 25 days leave, life assurance, Employee Assistance, and opportunities for career