Festive Retail Experience Expert (Fixed-Term)

Mulberry Group; Manchester; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension & life assurance

Training and development

Volunteer days

Wellbeing service

Job summary

Mulberry is seeking an Experience Expert for a festive, fixed-term role from 1 November 2026 to 3 January 2027. You will create memorable customer experiences, know the products inside out, and use storytelling to personalise interactions.

You will help drive sales while representing Mulberry with honesty, enthusiasm, and a collaborative spirit. You will work in-store during a peak season, learning and growing your skills, and contributing to an inclusive team environment with a strong focus on

Qualifications

• Customer-focused and able to create a welcoming environment.
• Experience delivering an engaging customer experience in retail.
• Ability to build relationships using in-store CRM tools.

Responsibilities

• Deliver a warm, engaging customer experience in-store.
• Represent Mulberry brand with confidence and storytelling.
• Support the festive trading period with proactive sales and service.

Skills

Customer focus

Storytelling

CRM tools

Brand representation

Team collaboration

Job description

Mulberry is seeking an Experience Expert for a festive, fixed-term role from 1 November 2026 to 3 January 2027. You will create memorable customer experiences, know the products inside out, and use storytelling to personalise interactions.

You will help drive sales while representing Mulberry with honesty, enthusiasm, and a collaborative spirit. You will work in-store during a peak season, learning and growing your skills, and contributing to an inclusive team environment with a strong focus on