Senior Administrator

Suffolk County Council; Ipswich; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

LGPS

Flexible working

Career development

Job summary

Suffolk County Council in Ipswich is seeking a Senior Administrator in Democratic Services to support councillors, officers and the public. You will be the first point of contact for the councillor service helpdesk, manage inboxes and process expense claims.

The role includes budget reporting using Oracle Fusion, maintaining governance pages and delivering high standards of customer service. The council promotes equality and flexible working options.

Qualifications

• Ability to work collaboratively as part of a team
• Excellent organisational and administrative skills with strong attention to detail
• Understanding of councillors and officers roles
• Confidence using Microsoft Office applications and editing webpages (training provided)
• Commitment to delivering high standards of customer service
• Knowledge of local government and political awareness desirable

Responsibilities

• Acting as the first point of contact for councillors, members of the public and staff through the councillor service helpdesk
• Managing multiple inboxes covering a broad range of queries and issues
• Running budget reports using Oracle Fusion and reconciling spend
• Administering Councillor Locality Budget Grants
• Processing Councillor Expense claims
• Maintaining the democracy and governance pages on the Council's website
• Updating the democratic information on the Council's Intranet for staff and councillors
• Handling and recording petitions using an established procedure

Skills

Teamwork

Organisational skills

Attention to detail

Customer service

Stakeholder communication

Tools

Microsoft Office

Web editing

Job description

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX, On-site working
• Salary: £28,598 per annum pro rata
• Hours:22.2, three days per week (Tuesday, Thursday and Friday)
• Contract: Permanent

This is a great opportunity to support local democracy at Suffolk County Council as a Senior Administrator in Democratic Services, working alongside politicians and officers across all departments, as well as providing advice and information to the public. If you're ready to make a real difference, we're ready to support your journey.

Reimagine the possibilities.

Your role and responsibilities

• Acting as the first point of contact for councillors, members of the public and staff through the councillor service helpdesk
• Managing multiple inboxes covering a broad range of queries and issues
• Running budget reports using Oracle Fusion and reconciling spend
• Administering Councillor Locality Budget Grants
• Processing Councillor Expense claims
• Maintaining the democracy and governance pages on the Council's website
• Updating the democratic information on the Council's Intranet for staff and councillors
• Handling and recording petitions using an established procedure

You will need:

• an ability to work collaboratively as part of a team, sharing and supporting workloads as required
• excellent organisational and administrative skills, with strong attention to detail
• an understanding of the distinct roles of councillors and officers
• confidence using Microsoft Office applications and editing webpages (training will be provided)
• commitment to delivering high standards of customer service
• knowledge of local government and political awareness is desirable.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the How to apply' section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Democratic Services Team provides a range of administrational support services to Councillors, officers, and members of the public. We are a small, friendly and supportive team that comprises of range of roles all of which support the governance of the Council.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Sarah Bradfield (she/her) for a casual conversation. You can reach her by calling 01473 265124 or emailing [e-mail] .

Planning to use Artificial Intelligence (AI)?

Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what's acceptable.

Do you need any reasonable adjustments to help you to apply?

If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [e-mail] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages .

Closing date:

11.30pm, 2 September 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This role is being advertised as Senior Administrator for advertising purposes. If appointed, you will be employed as Business Support Coordinator.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

As a modern and effective council, we

offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .