Fast-Paced Café Customer Service Associate

Marks and Spencer; York and North Yorkshire; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Cafe Customer Assistant to join the M&S Café, delivering warm, five-star service in a fast-paced store setting.

You will handle orders quickly with our tools, maintain food safety standards, and work as part of a high-performance team focused on customer satisfaction. This role requires calmness under pressure and flexibility across shifts.

Qualifications

• Being digitally confident is essential.
• Ability to take and fulfil orders quickly using store tools.
• Deliver friendly, five-star service under pressure.

Responsibilities

• Take and fulfil orders quickly using store tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Be fast and focused on delivering quality service to customers.
• Support colleagues and contribute to a high-performance culture.

Skills

Digital literacy

Fast-paced

Customer service

Teamwork

Tools

POS system

Job description

Marks & Spencer in the United Kingdom is seeking a Cafe Customer Assistant to join the M&S Café, delivering warm, five-star service in a fast-paced store setting.

You will handle orders quickly with our tools, maintain food safety standards, and work as part of a high-performance team focused on customer satisfaction. This role requires calmness under pressure and flexibility across shifts.