Fast-Paced Café Associate — Five-Star Service

Marks & Spencer Plc; Sutton Coldfield; On-site; GBP 6,000 - 9,000; Part time

Job summary

Marks & Spencer plc in Sutton Coldfield is hiring a Cafe Customer Assistant to join the M&S Café team. This is a fast-paced, hands-on role where you deliver warm, five-star service and help customers with food and drink recommendations.

You'll work on weekends, with Saturday 10:30-19:00 and Sunday 10:00-14:30, handling orders quickly, maintaining food safety standards, and supporting colleagues to keep the café running smoothly under pressure.

Qualifications

• Hands-on, fast-paced retail role requiring calm under pressure.
• Brand ambassador delivering warm, five-star service.
• Digitally confident to use ordering tools and processes.
• Strong teamwork and flexibility to cover needed areas.
• Commitment to impeccable food safety standards.

Responsibilities

• Take and fulfil orders quickly using café tools.
• Make food and drink recommendations to customers.
• Ensure the café operates smoothly during busy periods.
• Support colleagues and contribute to a high‑performance culture.
• Maintain high standards of food safety and hygiene.

Job description

Marks & Spencer plc in Sutton Coldfield is hiring a Cafe Customer Assistant to join the M&S Café team. This is a fast-paced, hands-on role where you deliver warm, five-star service and help customers with food and drink recommendations.

You'll work on weekends, with Saturday 10:30-19:00 and Sunday 10:00-14:30, handling orders quickly, maintaining food safety standards, and supporting colleagues to keep the café running smoothly under pressure.