Fast-Paced Café Customer Experience Specialist

Marks & Spencer Plc; Yeovil; Hybrid; GBP 12,000 - 14,000; Part time

Job summary

Marks & Spencer Plc is hiring for a position in our in-store M&S Café. This hands-on role requires delivering warm, five-star service, handling food and beverage orders quickly, and acting as a brand ambassador for the café even during peak times.

You will use digital tools to take and fulfil orders, maintain impeccable food safety standards, and work with the team to keep the café running smoothly and with pace. Flexibility and teamwork are essential.

Qualifications

• Experience in fast-paced service environments.
• Ability to use digital tools to take and fulfil orders.
• Commitment to food safety and hygiene standards.

Responsibilities

• Greet customers and recommend food and drink items in the M&S Café.
• Take and fulfil orders quickly to keep customers moving.
• Maintain food safety standards and manage queues during peak times.
• Work with the team to ensure the café operates smoothly under pressure.
• Be a brand ambassador delivering five-star service at all times.
• Collaborate with colleagues and adapt quickly to flexible shifts.

Skills

Digital literacy

Customer service

Calm under pressure

Teamwork

Job description

Marks & Spencer Plc is hiring for a position in our in-store M&S Café. This hands-on role requires delivering warm, five-star service, handling food and beverage orders quickly, and acting as a brand ambassador for the café even during peak times.

You will use digital tools to take and fulfil orders, maintain impeccable food safety standards, and work with the team to keep the café running smoothly and with pace. Flexibility and teamwork are essential.