Christmas Café Assistant: Fast-Paced Five-Star Service

Marks & Spencer Plc; Sefton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer is recruiting for our in-store M&S Café team in Sefton. This is a hands-on, high-pressure role requiring warm, five-star service during peak periods.

You’ll be a brand ambassador, recommending food and drinks while helping the café run smoothly even when queues are long. Being digitally confident with our ordering tools is essential.

Flexibility is key; you’ll adapt to busy shifts, work with colleagues, and uphold strict food safety standards to meet customer expectations.

Qualifications

• Experience in customer service within a retail or food environment.
• Able to stay calm and deliver warm service under pressure.
• Comfortable using digital ordering tools and POS systems.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain impeccable food safety standards at all times.
• Recommend food and drink items as a brand ambassador.
• Collaborate with teammates to manage busy queues.

Skills

Customer service

Fast paced environment

Digital literacy

Tools

POS system

Job description

Marks & Spencer is recruiting for our in-store M&S Café team in Sefton. This is a hands-on, high-pressure role requiring warm, five-star service during peak periods.

You’ll be a brand ambassador, recommending food and drinks while helping the café run smoothly even when queues are long. Being digitally confident with our ordering tools is essential.

Flexibility is key; you’ll adapt to busy shifts, work with colleagues, and uphold strict food safety standards to meet customer expectations.