Cafe Customer Assistant — Fast-Paced, Five-Star Service

Marks and Spencer; Gateshead; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer's cafe team in Gateshead is seeking a Café Customer Assistant to deliver warm, five‑star service during busy periods. You will greet customers, take orders, and ensure fast, accurate service using the in-store POS system.

This hands-on role requires calmness under pressure, food safety awareness, and teamwork to keep the café running smoothly. Flexibility with shifts and a focus on quality will help you thrive in a busy retail environment.

Qualifications

• Experience delivering friendly customer service.
• Able to work in a fast-paced environment.
• Good communication and team player.

Responsibilities

• Take and fulfil orders quickly using the POS system.
• Maintain food safety standards while handling orders.
• Provide five-star service and recommendations.
• Support colleagues and contribute to a high-performance team.
• Be flexible and adapt to store needs.

Skills

Customer service

Cash handling

Food safety

Digital tools

Tools

POS system

Job description

Marks & Spencer's cafe team in Gateshead is seeking a Café Customer Assistant to deliver warm, five‑star service during busy periods. You will greet customers, take orders, and ensure fast, accurate service using the in-store POS system.

This hands-on role requires calmness under pressure, food safety awareness, and teamwork to keep the café running smoothly. Flexibility with shifts and a focus on quality will help you thrive in a busy retail environment.