Fast-Paced Café Assistant – Five-Star Service

Marks & Spencer Plc; Grays, South Ockendon; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join the M&S Café team. This role covers busy shifts in our store cafe, delivering warm, five-star service while helping customers choose great food and drinks.

You'll be a brand ambassador, using our digital tools to take and fulfil orders quickly, maintain top food safety standards, and support colleagues in a fast-paced environment. Flexibility and teamwork are essential for peak periods.

Qualifications

• Customer service in a fast-paced environment is essential.
• Proficiency with digital tools to take and fulfil orders quickly.
• Ability to work flexible hours during peak periods and weekends.

Responsibilities

• Deliver warm, five‑star service while recommending food and drink.
• Act as a brand ambassador and uphold M&S standards.
• Use digital tools to take and fulfil orders efficiently to keep queues moving.
• Maintain impeccable food safety standards during busy periods.
• Work with colleagues to ensure the café operates smoothly.
• Show flexibility and a team mindset during peak periods.

Skills

Digital literacy

Customer service

Calm under pressure

Job description

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join the M&S Café team. This role covers busy shifts in our store cafe, delivering warm, five-star service while helping customers choose great food and drinks.

You'll be a brand ambassador, using our digital tools to take and fulfil orders quickly, maintain top food safety standards, and support colleagues in a fast-paced environment. Flexibility and teamwork are essential for peak periods.