Fast Food Shift Leader

Haven; Royal Oak; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Dining discounts

Holiday discounts

Employee discounts

Free facility access

Job summary

Haven in the United Kingdom is seeking a Fast-Food Shift Leader to guide assigned shifts, motivate the team, and ensure fast, friendly guest service while upholding food quality and safety standards.

You will lead by example, train new teammates, and handle guest requests with a proactive approach. The role requires flexibility for weekends, evenings, and holidays, with comprehensive training and opportunities for career development.

Qualifications

• Experience as a Shift Leader, Team Leader or Supervisor in a fast-food or quick-service restaurant is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Communication

Attention to detail

Customer service

Flexibility

Shift leadership experience

Job description

Position: Fast-Food Shift LeaderType: Full-Time / PermanentPay Rates: Up to £13.71 per hour depending on ageJoin our One Great Team here at Haven as a Fast-Food Shift Leader. Who can resist a great takeaway? At Haven, we've brought some favourites to the seaside, including Burger King, Papa John’s, Slim Chickens, and Chopstix Noodle Bars!In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality food standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.Key ResponsibilitiesLead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.Provide prompt, professional guest service, addressing complaints and special requests.Oversee food preparation, ensuring quality, taste, and compliance with standards.Maintain adherence to food safety, hygiene, and cleanliness regulations.Assist in training new team members on company policies and procedures.Participate in team duties while stepping up as the shift leader when assigned.RequirementsExperience as a Shift Leader, Team Leader or Supervisor in a fast-food or quick-service restaurant is preferred but not essential; training and support will be provided.Strong leadership and communication skills.Detail-oriented, especially when handling food orders.Committed to providing high-quality, customer-focused service.Flexibility to work weekends, evenings, and holidays as needed.What We OfferAn inclusive, supportive work environment.Comprehensive training and ongoing support.Career development opportunities, including fully funded qualifications.Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]