Fast Food Shift Leader

Haven; Berwick-upon-Tweed; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

On-site accommodation

Fully funded qualifications

Team dining discounts

Free facility access

Job summary

Haven is seeking a Fast-Food Shift Leader to oversee daily shifts and coach team members in a fast-paced seaside setting. You will drive guest satisfaction and uphold high food standards while guiding staff through day-to-day operations.

The role emphasizes leadership, hands-on supervision, and a commitment to safety, with onsite accommodation available if needed and a clear path for training and development within the Haven team.

Qualifications

• Experience as a Shift Leader/Team Leader/Supervisor in fast-food or quick-service is preferred but not essential.
• Strong leadership and communication skills.
• Detail-oriented, especially with food orders.
• Flexibility to work weekends, evenings and holidays.

Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Skills

Leadership

Communication

Attention to detail

Flexible schedule

Job description

Position: Fast-Food Shift Leader

Type: Full-Time / Permanent

Pay Rates: Up to £13.71 per hour depending on age

Onsite accommodation if needed (subject to availability)

Join our One Great Team here at Haven as a Fast-Food Shift Leader. Who can resist a great takeaway? At Haven, we've brought some favourites to the seaside, including Burger King, Papa John’s, Slim Chickens, and Chopstix Noodle Bars!

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality food standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee food preparation, ensuring quality, taste, and compliance with standards.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Shift Leader, Team Leader or Supervisor in a fast-food or quick-service restaurant is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.