Fashion Retail Store Supervisor - Lead & Drive Sales

Reed; Harrogate; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Company pension scheme

Sick pay

Supportive and collaborative working环境

Job summary

Reed in Harrogate is seeking a Retail Store Supervisor to join a growing fashion retail business. You will lead by example on the shop floor, drive sales, and ensure a high standard of customer service and store presentation.

You will support daily operations, train new team members, and act as Duty Manager when required. The role offers £14.60 per hour, with a pension and sick pay provisions, and opportunities to develop within a collaborative team.

Qualifications

• Previous supervisory or leadership experience within a retail environment.
• A passion for womens fashion and exceptional customer service.
• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• A proactive and hands-on approach to work.
• The ability to motivate and develop others.
• Flexibility to work across a variety of shifts, including weekends.

Responsibilities

• Deliver a welcoming and personalised shopping experience for every customer.
• Lead by example on the shop floor to maximise sales opportunities and customer engagement.
• Share product knowledge confidently and provide expert advice to customers.
• Resolve customer queries and complaints professionally and efficiently.
• Support the achievement of store sales targets and KPIs.
• Assist with the training, onboarding, and development of new team members.
• Motivate and support colleagues to deliver exceptional customer service.
• Encourage a positive, collaborative and high-performing team culture.
• Act as Duty Manager when required, ensuring the store operates effectively in the absence of senior management.
• Maintain excellent visual merchandising and store presentation standards.
• Support stock management, replenishment, deliveries, and inventory control.
• Assist with till operations, cash handling, refunds, and end-of-day procedures.
• Ensure fitting rooms, stockrooms, and customer areas remain clean, organized and inviting.
• Promote sustainable and responsible retail practices across all aspects of the store.

Skills

Supervisory experience

Customer service

Team leadership

Communication skills

Job description

Reed in Harrogate is seeking a Retail Store Supervisor to join a growing fashion retail business. You will lead by example on the shop floor, drive sales, and ensure a high standard of customer service and store presentation.

You will support daily operations, train new team members, and act as Duty Manager when required. The role offers £14.60 per hour, with a pension and sick pay provisions, and opportunities to develop within a collaborative team.