Fan Experience Retail Associate

Fanatics Commerce; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fanatics Commerce is seeking a Casual Sales Assistant for Sheffield to greet fans, offer tailored product recommendations, and uphold the highest standards of store presentation. You will act as a direct brand ambassador, delivering fan-focused service that reflects the values of Fanatics and its partners.

The role emphasizes a proactive, guest-centric approach on the sales floor, with responsibilities on customer interactions, product knowledge, and store maintenance.

Qualifications

• Prior experience in retail or sales is preferred, with demonstrated ability to engage customers and drive positive outcomes on the sales floor.
• Strong verbal communication skills with the ability to engage a diverse fan base in a welcoming, professional manner.

Responsibilities

• Greet fans warmly and ask thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.
• Provide personalized product recommendations based on observations and conversations with fans, driving both satisfaction and sales.
• Ensure fans enjoy a seamless shopping experience that authentically reflects the Fanatics brand and its Team and League partners.
• Maintain the highest standards of customer service so that the Fanatics brand and its Team and League affiliates are always positively represented.

Skills

Retail experience

Customer service

Communication

Job description

Fanatics Commerce is seeking a Casual Sales Assistant for Sheffield to greet fans, offer tailored product recommendations, and uphold the highest standards of store presentation. You will act as a direct brand ambassador, delivering fan-focused service that reflects the values of Fanatics and its partners.

The role emphasizes a proactive, guest-centric approach on the sales floor, with responsibilities on customer interactions, product knowledge, and store maintenance.