Fan Experience & Engagement Executive

Leicester Tigers; Leicester Forest East; On-site; GBP 25,000 - 31,000; Full time

Job summary

Leicester Tigers is seeking a Fan Experience & Engagement Executive to enhance supporter experiences at Mattioli Woods Welford Road Stadium in Leicester. You will lead fan activations, respond to inquiries, support engagement activities, and help manage supporter communications on matchdays and during the week.

The role reports to the Head of Marketing & Communications and requires strong organisational skills, excellent communication, and a proactive hands-on approach.

Qualifications

• Experience in events environment (Essential/Desirable)
• Excellent organisational and multi-project management abilities
• Strong communication and interpersonal skills across departments
• Collaborative, proactive team player with hands-on approach
• Commitment to Leicester Tigers values

Responsibilities

• Lead planning and delivery of fan-facing activations for home fixtures and events
• Manage casual matchday staff and activation budgets
• Plan and deliver supporter engagement events and feedback sessions
• Coordinate with external partners to enhance the supporter experience

Skills

Organisational skills

Communication skills

Team player

Job description

Organisation Leicester Tigers Salary £28,000 per annum Location Leicester Contract type Permanent (Full time) Closing date 30 October 2026

Job Description Job Title: Fan Experience & Engagement Executive

Reports to: Head of Marketing & Communications

Hours: 37.5 each week

Location: Mattioli Woods Welford Road Stadium, Leicester

Salary: £28,000 per annum

Closing Date: 30th October 2026

Who we are

Leicester Tigers is the foremost rugby union club in the country with silverware both in domestic and European competitions. Based at Mattioli Woods Welford Road, the largest designated club rugby stadium in England, and the most iconic home of the sport in this country, Leicester Tigers remains the most successful club in the history of a thriving, competitive and successful league structure.

Role Summary

The Fan Experience & Engagement Executive will be responsible for delivering a memorable and welcoming experience for supporters on matchdays and during the week. You will respond to enquiries, support fan engagement activities, and help manage supporter communications and events.

Our Club Values

• Selfless: Concerned with the needs and wishes of others, prioritising these over their own
• Honest: Truthful and fair, acting with integrity
• Tough: Demonstrating resilience, mental strength and the ability to endure difficulty
• Relentless: Determination and persistence in pursuit of a goal, refusing to give up despite difficulties or opposition

Main Tasks and Responsibilities

Key Responsibilities

• Lead the planning and operational delivery of fan-facing activations for all men's and women's team home fixtures, including:
• Fan zone activations
• Sports presentation elements (e.g. pitch side pyrotechnics, in-match entertainment)
• Club mascots
• Junior Tigers Club activities
• Manage casual matchday staff
• Manage the matchday activation budget and oversee relationships with external partners and suppliers
• Plan and deliver supporter engagement events
• Plan and deliver supporter feedback sessions
• Manage charity partners
• Benchmark performance by attending other sporting and entertainment events to identify best practice and innovative ideas for enhancing the supporter experience at Mattioli Woods Welford Road
• Work collaboratively with internal departments and external partners to translate insights into tangible improvements that positively impact fan satisfaction and perception

This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

Leicester Tigers is an equal opportunities employer. We are committed to ensuring an inclusive recruitment process and will make reasonable adjustments for disabled applicants in accordance with the Equality Act 2010. If you require any reasonable adjustments during the recruitment process, please let us know.

Person Specification

(E = Essential D = Desirable)

Qualifications & Training

• Working within an events environment (D)

Skills & Knowledge

• Strong organisational skills with the ability to manage multiple projects simultaneously (E)
• Excellent communication and interpersonal skills, with the ability to build effective relationships across departments (E)
• Collaborative team player with a proactive, hands-on approach (E)

Experience

• Proven experience in event planning and on-the-ground delivery (D)

Personal Qualities

• Demonstrates a commitment to Leicester Tigers values (E)

Additional Requirements

• Able to work at times and locations appropriate to their role (E)