Family Hub Assistant: Welcoming Onsite Admin & Support

South Buckinghamshire; Aylesbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

Buckinghamshire Council is seeking a dedicated Family Hub Assistant in Aylesbury to welcome visitors and provide information and support across the Family Hub services. You will manage sign-ins, handle enquiries in person, by phone or email, and signpost families to relevant services.

As a fixed-location role, you will assist with admin tasks, bookings, events and community activities while upholding safeguarding and promoting inclusive, high-quality services for local communities.

Qualifications

• Experience working in a customer-facing environment.
• Strong communication and interpersonal skills.
• Experience working effectively as part of a team to meet service standards and deadlines.
• Good customer service skills and experience handling enquiries and resolving issues.
• Good literacy and numeracy skills.
• Ability to use initiative, stay organised and manage priorities.
• Understanding safeguarding of children, young people and vulnerable adults.
• Commitment to inclusive, high-quality services for local communities.

Responsibilities

• Greeting visitors, managing sign-in processes and providing information and assistance.
• Responding to telephone, email and face-to-face enquiries.
• Signposting to relevant services and community support.
• Supporting safe, secure and effective operation of the Family Hub.
• Assisting with room bookings, meetings, events and administrative tasks.
• Maintaining records and handling routine financial transactions where required.
• Liaising with contractors, facilities teams and partner organisations.
• Supporting volunteers and helping with promotional activities and community events.
• Acting as a key holder and supporting opening and closing procedures.
• Maintaining safeguarding awareness and escalating concerns appropriately.

Skills

Customer-facing

Communication

Teamwork

Customer service

Literacy

Numeracy

Organisation

Safeguarding

Job description

Buckinghamshire Council is seeking a dedicated Family Hub Assistant in Aylesbury to welcome visitors and provide information and support across the Family Hub services. You will manage sign-ins, handle enquiries in person, by phone or email, and signpost families to relevant services.

As a fixed-location role, you will assist with admin tasks, bookings, events and community activities while upholding safeguarding and promoting inclusive, high-quality services for local communities.