Best Start in Life Family Hub Assistant

Buckinghamshire Council; Aylesbury; On-site; GBP 21,000 - 30,000; Full time

Job summary

Buckinghamshire Council is seeking a BSiL Family Hub Assistant to be the first point of contact in the Family Hub in Aylesbury, providing information, admin support and signposting to services.

You will greet visitors, handle enquiries by phone/email, assist with room bookings, maintain records and support safeguarding.

This is a fixed location, full-time role for 18 months, working in a busy, community-focused team to help families access help.

Qualifications

• Experience working in a customer-facing environment.
• Strong communication and interpersonal skills with the ability to engage positively with a wide range of people.
• Experience working effectively as part of a team to meet service standards and deadlines.
• Good customer service skills and experience handling enquiries and resolving issues.
• Good literacy and numeracy skills.
• Ability to use initiative, stay organised and manage competing priorities.
• Understanding the importance of safeguarding children, young people and vulnerable adults.
• Commitment to delivering inclusive, high-quality services to local communities.

Responsibilities

• Greeting visitors, managing sign-in processes and providing information and assistance.
• Responding to telephone, email and face-to-face enquiries.
• Signposting children, young people and families to relevant services and community support.
• Supporting the safe, secure and effective operation of the Family Hub environment.
• Assisting with room bookings, meetings, events and administrative tasks.
• Maintaining accurate records and handling routine financial transactions where required.
• Liaising with contractors, facilities teams and partner organisations.
• Supporting volunteers and helping with promotional activities and community events.
• Acting as a key holder and supporting opening and closing procedures.
• Maintaining safeguarding awareness and escalating concerns appropriately.

Skills

Customer-facing experience

Communication skills

Teamwork

Literacy & numeracy

Safeguarding awareness

Job description

Are you passionate about supporting children, young people and families? Do you enjoy working in a busy, customer-focused environment where no two days are the same?

We have an exciting opportunity for a BSiL Family Hub Assistant to join our Family Hub Service. As the first point of contact within the hub, you will play a key role in creating a welcoming, inclusive and supportive environment for families, partners and any site visitors.

Working as part of a friendly team, you will provide information, administrative support and practical assistance to help ensure the smooth day-to-day running of the Family Hub while helping local families access the services and support they need.

1 x Full Time, centre based, position based in Aylesbury - 18 month Fixed Term/Secondment.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

As a Family Hub Assistant, you will be responsible for ensuring visitors receive a warm welcome and can easily access the information, services and support available through the Family Hub.

Main responsibilities include:

• Greeting visitors, managing sign-in processes and providing information and assistance.
• Responding to telephone, email and face-to-face enquiries.
• Signposting children, young people and families to relevant services and community support.
• Supporting the safe, secure and effective operation of the Family Hub environment.
• Assisting with room bookings, meetings, events and administrative tasks.
• Maintaining accurate records and handling routine financial transactions where required.
• Liaising with contractors, facilities teams and partner organisations.
• Supporting volunteers and helping with promotional activities and community events.
• Acting as a key holder and supporting opening and closing procedures.
• Maintaining safeguarding awareness and escalating concerns appropriately. This is a fixed-location role based at the Family Hub, providing direct support to families, visitors and colleagues on site.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

The successful applicant will be able to demonstrate:

• Experience working in a customer-facing environment.
• Strong communication and interpersonal skills with the ability to engage positively with a wide range of people.
• Experience working effectively as part of a team to meet service standards and deadlines.
• Good customer service skills and experience handling enquiries and resolving issues.
• Good literacy and numeracy skills.
• The ability to use initiative, remain organised and manage competing priorities.
• An understanding of the importance of safeguarding children, young people and vulnerable adults.
• A commitment to delivering inclusive, high-quality services to local communities.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Interview date: Monday 2nd November 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious , Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It’s essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways.

Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible.

We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher percentage of good or outstanding Early Years providers and schools than national averages, we are not complacent.

We are keen to strengthen the services we deliver to provide the children of Buckinghamshire the highest quality education possible.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.