Family Hub Admin & Welcome Desk — Flexible Travel

Kent County Council; Swanley; In loco; GBP 22.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

29 days annual leave plus bank hols

Generous pension scheme

Training and development plan

Employee-focused support and staff网络

Discounts via Kent Rewards

Descrizione del lavoro

Kent County Council is seeking a Business Support Assistant to support Family Hub operations at Bysing Wood Family Hub, Swale District. The role covers 37 hours per week with flexible travel across the district to cover other hubs.

You will greet families, signpost staff and professionals, process enquiries, and provide admin support while maintaining confidential information and contributing to health and safety processes.

Competenze

• Experience of dealing with customers or service users.
• Calm, organized and professional approach to work.
• Flexible attitude to working across a geographical area.
• Administrative experience with the ability to manage a varied workload.

Mansioni

• Acting confidently as the first point of contact for staff, visitors, families and partners.
• Greeting and welcoming families and signposting them appropriately.
• Supporting opening and closing of hubs as required.
• Providing administrative support to Family Hub staff and the wider service.
• Handling enquiries via telephone, email and in person.
• Supporting Health & Safety processes, including reporting and monitoring building faults.
• Managing sensitive information, checking and recording data accurately.
• Liaising with colleagues and partners to arrange meetings.
• Working effectively in a multiagency environment, responding to urgent requests and deadlines.
• Travel and work flexibly across the district to provide cover at other Family Hub locations where required.

Conoscenze

Telephone skills

Interpersonal skills

Customer service

Organized

Strumenti

Microsoft Office

IT applications

Descrizione del lavoro

Kent County Council is seeking a Business Support Assistant to support Family Hub operations at Bysing Wood Family Hub, Swale District. The role covers 37 hours per week with flexible travel across the district to cover other hubs.

You will greet families, signpost staff and professionals, process enquiries, and provide admin support while maintaining confidential information and contributing to health and safety processes.