Business Support Assistant

Kent County Council; Swanley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

29 days annual leave plus bank hols

Generous pension scheme

Training and development plan

Employee-focused support and staff网络

Discounts via Kent Rewards

Job summary

Kent County Council is seeking a Business Support Assistant to support Family Hub operations at Bysing Wood Family Hub, Swale District. The role covers 37 hours per week with flexible travel across the district to cover other hubs.

You will greet families, signpost staff and professionals, process enquiries, and provide admin support while maintaining confidential information and contributing to health and safety processes.

Qualifications

• Experience of dealing with customers or service users.
• Calm, organized and professional approach to work.
• Flexible attitude to working across a geographical area.
• Administrative experience with the ability to manage a varied workload.

Responsibilities

• Acting confidently as the first point of contact for staff, visitors, families and partners.
• Greeting and welcoming families and signposting them appropriately.
• Supporting opening and closing of hubs as required.
• Providing administrative support to Family Hub staff and the wider service.
• Handling enquiries via telephone, email and in person.
• Supporting Health & Safety processes, including reporting and monitoring building faults.
• Managing sensitive information, checking and recording data accurately.
• Liaising with colleagues and partners to arrange meetings.
• Working effectively in a multiagency environment, responding to urgent requests and deadlines.
• Travel and work flexibly across the district to provide cover at other Family Hub locations where required.

Skills

Telephone skills

Interpersonal skills

Customer service

Organized

Tools

Microsoft Office

IT applications

Job description

Role Responsibility

Family Hubs are part of Kent County Councils offer to support children and young people aged 019 (up to 25 with SEND) and their families.

Our local Family Hubs offer a broad and integrated range of early help services, including midwifery, health visiting, parenting support, and activities for children and young people. We have 56 Family Hubs across Kent, working alongside partners to support local communities.

We are looking for a Business Support Assistant to be based at Bysing Wood Family Hub. The role will support Family Hub provision across the Swale District, with an expectation that the postholder can travel and work flexibly across the district to provide cover at other Family Hub locations where required.

This role involves supporting a range of busy Family Hubs by greeting, welcoming and signposting families and professionals. It is a key role in providing professional and effective support to Family Hub Workers who work with children, young people and families across the district.

We are looking for someone with a calm and organised approach who would like to make a positive contribution to the service.

Location: Bysing Wood Family Hub
Hours: 37 hours per week

Working Pattern:

• Monday - Thursday : 08:30 16:30
• Friday: 08:30 16:00

Key Responsibilities:

• Acting confidently as the first point of contact for staff, visitors, families and partners
• Greeting and welcoming families and signposting them appropriately
• Supporting the opening and closing of hubs as required
• Providing administrative support to Family Hub staff and the wider service
• Handling enquiries via telephone, email and in person
• Supporting Health & Safety processes, including reporting and monitoring building faults
• Managing sensitive information, checking and recording data accurately
• Liaising with colleagues and partners to arrange meetings
• Working effectively in a multiagency environment, responding to urgent requests and deadlines
• Travel and work flexibly across the district to provide cover at other Family Hub locations where required.

About You:

You will demonstrate:

• A confident telephone manner and excellent interpersonal skills
• A calm, organised and professional approach to work
• Experience of dealing with customers or service users
• A flexible attitude to working across a geographical area
• Administrative experience with the ability to manage a varied workload
• Proficient knowledge of Microsoft Office and other IT applications

What we offer:

• 29 days annual leave plus bank holidays
• Generous contributory pension scheme
• Training and an ongoing development plan
• Employeefocused support and staff networks
• A rewarding and meaningful career
• Access to Kent Rewards, offering discounts on local and national brands

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interviews: To be confirmed