Family Help Practitioner - Flexible Frontline Support

Gateshead Regeneration Partnership; Gateshead; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Outstanding Pension Scheme

Generous Annual Leave

Flexible Working Hours

Hybrid & Flexible Working

Learning & Development

Health & Wellbeing Support

Cycle to Work Scheme

Electric & Hybrid Car Scheme

Exclusive Discounts & Salary Sacrifice

Job summary

Gateshead Council is seeking a frontline practitioner to join the Family Help service, delivering intervention and coordination for families through a whole-family approach. You will work within safeguarding and multi‑agency teams to empower families and improve outcomes.

You will assess needs, manage risk, and develop integrated plans with families and professionals, with flexible hours, including evenings or weekends where required, and access to extensive training and benefits.

Qualifications

• A Level 3 qualification (or equivalent) in a relevant field such as family support, early years, youth work, social care or housing.
• Experience of working with children and families in need or at risk, including delivering interventions and managing caseloads.
• Strong knowledge of safeguarding procedures, child development and the key issues affecting vulnerable families.
• Ability to assess needs, manage risk and contribute to effective multi‑agency plans and interventions.
• Excellent communication and interpersonal skills, with the ability to engage families and work collaboratively with professionals.
• Good organisational skills, including managing workload, recording casework and using IT systems effectively.
• A full driving licence with access to transport, and the flexibility to work across localities and outside standard hours where required

Responsibilities

• Provide direct, frontline support to families through intervention, coordination of services and a whole-family approach.
• Lead and contribute to the Family Help process, including participation in multi-agency meetings such as Strategy and Child Protection Conferences.
• Undertake Family Help Assessments and develop multi‑agency support plans in partnership with families and professionals.
• Identify, assess and manage risk in line with safeguarding procedures and child protection frameworks.
• Deliver practical support, advice and advocacy to families, helping them build capability and resilience.
• Facilitate parenting programmes and group interventions in community and home settings.
• Maintain accurate, timely records and contribute to quality assurance and performance frameworks.
• Work flexibly (including evenings and weekends where required) as part of a responsive, locality‑based service.
• Contribute to a culture of reflective practice, learning and continuous improvement across the Families First team.

Skills

Experience with children & families

Safeguarding knowledge

Risk assessment

Communication skills

Organisation

Driving licence

Education

Level 3 qualification in a relevant field (family support, early years, youth work, social care or housing)

Job description

Gateshead Council is seeking a frontline practitioner to join the Family Help service, delivering intervention and coordination for families through a whole-family approach. You will work within safeguarding and multi‑agency teams to empower families and improve outcomes.

You will assess needs, manage risk, and develop integrated plans with families and professionals, with flexible hours, including evenings or weekends where required, and access to extensive training and benefits.