Family Care Administrator

Wakefield Hospice; Wrenthorpe; On-site; GBP 20,000 - 28,000; Full time

Job summary

Wakefield Hospice is seeking an administrator to support the family care team with bereavement administration and records management. The role involves handling queries, logging referrals, and generating correspondence to families with sensitivity and accuracy.

You will maintain GDPR-compliant records in SystmOne, coordinate discharges and onward planning, and assist with bereavement events and signposting to external resources as needed.

Responsibilities

• Manage bereavement queries: respond to and log incoming communication from service users via phone, email, and post in a sensitive and timely manner.
• Oversee bereavement referrals: receive, accurately record, and triage incoming service referrals received in person, via phone, or electronically.
• Deliver client communication: generate and send letters and emails.
• Facilitate service events: support bereavement events, group sessions, and community activities.
• Support client signposting: speak directly with bereaved individuals to gently signpost external resources if internal services are unavailable or inappropriate.
• Admin cover: covering meetings / note taking.
• Execute discharge administration: process patient discharges efficiently by managing phone calls, generating onward notification letters, and updating records.
• Coordinate onward planning: ensure seamless care transitions by updating multi-agency information and routing necessary documentation to external providers.
• Systems, Records & Compliance: utilise SystmOne; maintain up-to-date, highly accurate, and compliant records on SystmOne for all service users; enforce GDPR compliance.

Skills

Attention to detail

GDPR compliance

Tools

SystmOne

Job description

Supporting the family care team with their administration needs. This includes supporting families with discharge, bereavement support and ensuring accurate records are maintained., Bereavement Administration & Support

• Manage bereavement queries: Respond to and log incoming communication from service users via phone, email, and post in a sensitive and timely manner.
• Oversee bereavement referrals: Receive, accurately record, and triage incoming service referrals received in person, via phone, or electronically.
• Deliver client communication: Generate and send letters and emails
• Facilitate service events: Support bereavement events, group sessions, and community activities.
• Support client signposting: Speak directly with bereaved individuals to gently signpost alternative external resources if internal services are unavailable or inappropriate.
• General Admin
• Admin cover: covering meetings / note taking
• Patient Discharge & Onward Planning
• Execute discharge administration: Process patient discharges efficiently by managing phone calls, generating onward notification letters, and updating records.
• Coordinate onward planning: Ensure seamless care transitions by updating multi-agency information and routing necessary documentation to external providers.
• Systems, Records & Compliance
• Utilise SystmOne. Maintain up-to-date, highly accurate, and compliant records on SystmOne for all service users.
• Enforce GDPR compliance: Strictly adhere to GDPR laws, data protection regulations, and professional boundaries regarding sensitive client and patient data.
• Wakefield Hospice is a local charity providing specialist palliative and end-of-life care for people across the Wakefield district living with life-limiting illnesses. For over 30 years, the Hospice has delivered expert clinical care, emotional support, and bereavement services to patients and their families, helping people achieve the best possible quality of life when they need it most.