Service Administrator

Royal Free London NHS Foundation Trust; Greater London; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Zusammenfassung

North Middlesex University Hospital, part of Royal Free London NHS Foundation Trust, seeks an administrative support to the Specialist Palliative Care Team. The role entails high-quality administrative service, patient coordination, data capture, and office management across two services.

The post holder will organise their workload, use initiative and work with limited supervision while liaising with NHS and private providers for patient information and discharge summaries.

Qualifikationen

• Experience using Careflow and other electronic databases for referrals and procedural information.
• Strong data input and office management skills.
• Ability to organise and prioritise workload with initiative and minimal supervision.

Aufgaben

• Coordinate administrative support for the Palliative Care Team across two services.
• Manage data input, attendance records, and MDT Excel sheets.
• Handle room bookings and distribution of mail and documents.

Jobbeschreibung

This post provides administrative support to the Palliative Care Team based at North Middlesex University Hospital. The post-holder will provide a high-quality administrative service and patient coordination system to the multidisciplinary specialist palliative care team. The post-holder will work within the teams to coordinate the non-clinical aspects of the services including data input and office management support. He / she will need to be able to organise and prioritise their own workload, use initiative and work without constant supervision. The administrator will work across the two services on allocated days and be required to use Careflow and other electronic databases to capture referrals and procedural information.

The post holder will be required to:

• Ordering of all stationaries on Pecos.
• Ordering of all information leaflets (booklets /forms DWP, CMC).
• Emailing urgent letters to GP and other professionals
• Collection and distribution of all post & letters into the department.
• Update attendance records in excel for MDT.
• Room bookings/ circulation to team members for meetings.
• Contact other NHS and private healthcare providers for patient information for emergency admissions and updating with discharge summaries.
• Ensure all enquiries from other hospitals are effectively managed by being successfully resolved or escalated to the CNS's
• Ensure all relevant people are informed and an appropriate record is maintained liaising and effectively communicating at all levels using written, oral and electronic methods.
• Use tact and sensitivity to deal with difficult issues.
• Request clinical data sets from other healthcare providers hospitals in accordance in a timely manner.

North Middlesex University Hospital is part of the Royal Free London NHS Foundation Trust, one of the UK’s largest NHS trusts, providing high-quality, compassionate care to diverse communities across North London and Hertfordshire. With over 19,000 staff serving a population of more than 1.6 million people, the Trust is committed to delivering safe, effective, and patient-centred healthcare. North Middlesex University Hospital offers a wide range of acute and specialist services and plays a key role in supporting local health and wellbeing. We are dedicated to creating an inclusive, supportive, and respectful workplace where staff are valued and encouraged to develop. Our Patient First approach places patients at the centre of everything we do and is guided by our values of being open, fair, and respectful. Joining the Specialist Palliative Care Team means becoming part of a multidisciplinary service committed to delivering compassionate care, supporting patients and families, and continuously improving services through teamwork, innovation, equality, diversity, and excellence.

For further details / informal visits contact: Name: Promita Das Gupta Job title: Service Manager Email address: [e-mail]