Facility Manager

Serco; Oxford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

DBS checks

Free swimming lessons

Holiday allowances for child

Employee training and development

Pension contribution

Employee assistance programme

Retail discounts

Job summary

Serco, recruiting on behalf of Leisure Solutions Community Trust (LSCT), seeks a Facility Manager to lead the day-to-day operation of a busy leisure facility in Oxford. You will ensure safe, welcoming and high-performing services while supporting growth and excellent customer experiences.

Working with the General Manager, you’ll coach Duty Managers, drive continuous improvement using performance data, and help create healthier, happier futures for the community.

Qualifications

• Experience in facilities management or leisure operations.
• Ability to lead, motivate and develop teams.
• Strong communication and stakeholder relationship skills.
• Comfort with using operational data to make decisions.
• Committed to delivering excellent customer experiences.
• Confident swimmer.

Responsibilities

• Lead safe, compliant operation of the facility.
• Support the General Manager in delivering plans and growth.
• Coach and develop Duty Managers and departmental leaders.
• Drive customer service and build trust with the community.
• Use performance data to identify improvements and innovations.
• Oversee facility readiness and emergency response when required.

Skills

Leadership

Communication

Relationship-building

Data-driven decisions

Customer service

Health and safety

Job description

Location: Ferry Leisure Centre, Oxford, OX2 7DP

Salary: £32,870.95 plus excellent benefits

Schedule: Permanent, Full-time, 40 hours per week, 3-week rota, Monday to Friday, 5.30am to 2pm or 2pm to 10.30pm, Weekends (1 in 3) 7.30am to 6.30pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Facility Manager to join their team and help make a positive difference every day.

As Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, creating a positive impact on communities by ensuring services are safe, welcoming and high performing. Working closely with the General Manager, you'll help drive growth, innovation and excellent customer experiences, while supporting colleagues to develop and thrive. Your work will have purpose - helping to create healthier, happier futures for the people who use the facility every day.

What You’ll Do As a Facility Manager

• Lead the safe, effective and efficient operation of the facility, ensuring high standards of health, safety and environmental compliance.
• Support the General Manager in delivering operational plans, business objectives and sustainable growth.
• Manage, coach and develop Duty Managers and departmental leaders, creating headroom for people to grow and perform at their best.
• Drive excellent customer service, building trust with customers, stakeholders and the local community.
• Use performance data and key performance indicators to identify opportunities for continuous improvement and innovation.
• Take responsibility for facility readiness, keyholder duties and emergency response support when required.

Does this sound like you?

• Experience in facilities management, leisure operations or a similar operational leadership environment.
• A proven ability to lead, motivate and develop teams while creating a positive and engaged workplace culture.
• Strong communication and relationship-building skills with colleagues, customers and external stakeholders.
• Confident using operational and performance data to make decisions and create impactful solutions.
• Committed to delivering excellent customer experiences and making a positive impact on communities.
• Confident swimmer
• National Pool Lifeguard Qualification is desirable or training will be provided
• National Pool Plant Operators Certificate is desirable or training will be provided

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.