Facilities & Workplace Operations Coordinator

cw; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Cushman & Wakefield in London is seeking a Workplace Coordinator to be the first point of contact for employees, resolving inquiries, gathering data, and supporting the facilities management team to ensure seamless service delivery.

You will supervise data integrity, manage mail, workflow, and site operations, coordinate with vendors, and uphold HSE practices while keeping stakeholders informed.

Qualifications

• Strong PC skills and proficiency with MS Office.
• Self-motivated and resourceful.
• Good administrative skills.
• Well organized with strong prioritisation and planning abilities.
• Ability to ensure FM services are delivered confidently and efficiently.
• Customer service experience and ability to communicate at all levels.

Responsibilities

• Delivery of FM Operations SLA's in accordance with KPI & Output measurements.
• Coordinate with FM Operations and Critical Service teams to deliver service level agreements.
• Support/monitor 3rd party maintenance activities and report corrections.
• Comply with HSE requirements as outlined in SLA and company policy.
• Act as part of site Emergency team (Fire Marshall) as required.
• Report accidents and emergencies with relevant records.
• Ensure contractors operate within SHE processes and client standards.
• Conduct monthly self-assessment SLA checks for contract performance.
• Maintain image and visual standards of the site and post areas.
• Manage mail room activities and distribution of post.
• Ensure printers have paper and replace toner.
• Monitor stationery levels.
• Deliver goods to correct destinations.
• Coordinate waste and recycling arrangements.
• Carry out statutory fire testing and checks.
• Coordinate with Security for access faults.
• Raise Purchase Orders and approve invoices as required.
• Act as deputy in absence of line management.
• Provide cover for FM team as defined by management.
• Other activities may be defined by management.

Skills

Strong PC skills

Self-motivated

Administrative skills

Well organised and prioritisation

Tools

MS Office

Job description

Cushman & Wakefield in London is seeking a Workplace Coordinator to be the first point of contact for employees, resolving inquiries, gathering data, and supporting the facilities management team to ensure seamless service delivery.

You will supervise data integrity, manage mail, workflow, and site operations, coordinate with vendors, and uphold HSE practices while keeping stakeholders informed.