Facilities & Technical Services Helpdesk Coordinator

Gateway; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

LEGO discount 40%

Merlin Magic Pass

Merlin hotels discount

Cinema tickets discount up to 55%

Job summary

Merlin Entertainments in London is seeking a Technical Services Helpdesk Administrator to support maintenance coordination and compliance across our London attractions. You will manage work orders, liaise with facilities teams and suppliers, and help keep documentation up to date.

The role reports to the Facilities Manager and focuses on completing requests from start to finish, ensuring safety and accessibility for guests. This is a fixed-term, one-year contract, full-time, Monday to Friday.

Qualifications

• Experience in an administrative, helpdesk, facilities or maintenance coordination role.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence working with a range of stakeholders.
• Good attention to detail and a track record of maintaining accurate records.
• Experience using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
• A proactive approach to problem solving and continuous improvement.
• The ability to work independently while building effective working relationships across teams.

Responsibilities

• Coordinate maintenance work orders through our facilities management system.
• Plan and coordinate both planned and reactive maintenance activity.
• Ensure requests are tracked through to completion.
• Maintain compliance records and assist with contractor administration.
• Keep key documentation organized and up to date.
• Collaborate with Facilities teams, contractors and suppliers to keep attractions safe and compliant.

Skills

Organisation

Communication

MS Office

Maintenance coordination

Problem solving

Team collaboration

Tools

Facilities management system

Databases

Job description

Merlin Entertainments in London is seeking a Technical Services Helpdesk Administrator to support maintenance coordination and compliance across our London attractions. You will manage work orders, liaise with facilities teams and suppliers, and help keep documentation up to date.

The role reports to the Facilities Manager and focuses on completing requests from start to finish, ensuring safety and accessibility for guests. This is a fixed-term, one-year contract, full-time, Monday to Friday.