Technical Services Helpdesk Administrator

Gateway; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

LEGO discount 40%

Merlin Magic Pass

Merlin hotels discount

Cinema tickets discount up to 55%

Job summary

Merlin Entertainments in London is seeking a Technical Services Helpdesk Administrator to support maintenance coordination and compliance across our London attractions. You will manage work orders, liaise with facilities teams and suppliers, and help keep documentation up to date.

The role reports to the Facilities Manager and focuses on completing requests from start to finish, ensuring safety and accessibility for guests. This is a fixed-term, one-year contract, full-time, Monday to Friday.

Qualifications

• Experience in an administrative, helpdesk, facilities or maintenance coordination role.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence working with a range of stakeholders.
• Good attention to detail and a track record of maintaining accurate records.
• Experience using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
• A proactive approach to problem solving and continuous improvement.
• The ability to work independently while building effective working relationships across teams.

Responsibilities

• Coordinate maintenance work orders through our facilities management system.
• Plan and coordinate both planned and reactive maintenance activity.
• Ensure requests are tracked through to completion.
• Maintain compliance records and assist with contractor administration.
• Keep key documentation organized and up to date.
• Collaborate with Facilities teams, contractors and suppliers to keep attractions safe and compliant.

Skills

Organisation

Communication

MS Office

Maintenance coordination

Problem solving

Team collaboration

Tools

Facilities management system

Databases

Job description

What you'll bring to the team

We're looking for a Technical Services Helpdesk Administrator to join our London Gateway Attractions team. You'll be at the heart of our Technical Services operation, helping to coordinate maintenance activity, support compliance processes and keep our facilities systems running smoothly across our attractions.

This is where you come in.

Reporting to the Facilities Manager, you'll be the first point of contact for Technical Services requests across our London attractions. You'll manage maintenance work orders through our facilities management system, coordinate planned and reactive maintenance activity and ensure requests are tracked through to completion.

You'll also support the wider Technical Management team by maintaining compliance records, assisting with contractor administration and keeping key documentation organised and up to date. Working closely with Facilities teams, contractors and suppliers, you'll help ensure our attractions remain safe, compliant and ready to welcome guests every day.

This is a fixed-term, one-year contract, working full-time Monday to Friday.

Qualifications & Experience

• Experience in an administrative, helpdesk, facilities or maintenance coordination role.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence working with a range of stakeholders.
• Good attention to detail and a track record of maintaining accurate records.
• Experience using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
• A proactive approach to problem solving and continuous improvement.
• The ability to work independently while building effective working relationships across teams.

Benefits

• 40% off LEGO online
• 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive