Technical Services Helpdesk Coordinator

Merlin; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

40% off LEGO online

25% discount in our retail shops and餐

Merlin Magic Pass - free tickets to所有乐

Discounted Merlin hotels

Employee pricing up to 55% off cinema

Job summary

Merlin is seeking a Technical Services Helpdesk Administrator for our London Gateway Attractions team. You will coordinate maintenance activity, manage work orders, and support compliance records to keep our facilities running smoothly.

Reporting to the Facilities Manager, you’ll act as the first point of contact for Technical Services requests, liaising with facilities teams, contractors and suppliers to ensure tasks are tracked to completion.

Qualifications

• Experience in administrative, helpdesk, facilities or maintenance coordination.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence working with a range of stakeholders.
• Good attention to detail and a track record of maintaining accurate records.
• Experience using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
• A proactive approach to problem solving and continuous improvement.
• The ability to work independently while building effective working relationships across teams.

Responsibilities

• Coordinate and track maintenance work orders through the facilities management system.
• Support compliance processes and maintain accurate records.
• Liaise with facilities teams, contractors and suppliers to ensure requests are completed.
• Assist with contractor administration and documentation.
• Provide first point of contact for Technical Services requests across London attractions.

Skills

Administrative coordination

MS Office

Stakeholder communication

Problem solving

Record keeping

Tools

Facilities management system

Job description

Merlin is seeking a Technical Services Helpdesk Administrator for our London Gateway Attractions team. You will coordinate maintenance activity, manage work orders, and support compliance records to keep our facilities running smoothly.

Reporting to the Facilities Manager, you’ll act as the first point of contact for Technical Services requests, liaising with facilities teams, contractors and suppliers to ensure tasks are tracked to completion.