Technical Services Helpdesk Administrator

Merlin; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

40% off LEGO online

25% discount in our retail shops and餐

Merlin Magic Pass - free tickets to所有乐

Discounted Merlin hotels

Employee pricing up to 55% off cinema

Job summary

Merlin is seeking a Technical Services Helpdesk Administrator for our London Gateway Attractions team. You will coordinate maintenance activity, manage work orders, and support compliance records to keep our facilities running smoothly.

Reporting to the Facilities Manager, you’ll act as the first point of contact for Technical Services requests, liaising with facilities teams, contractors and suppliers to ensure tasks are tracked to completion.

Qualifications

• Experience in administrative, helpdesk, facilities or maintenance coordination.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence working with a range of stakeholders.
• Good attention to detail and a track record of maintaining accurate records.
• Experience using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
• A proactive approach to problem solving and continuous improvement.
• The ability to work independently while building effective working relationships across teams.

Responsibilities

• Coordinate and track maintenance work orders through the facilities management system.
• Support compliance processes and maintain accurate records.
• Liaise with facilities teams, contractors and suppliers to ensure requests are completed.
• Assist with contractor administration and documentation.
• Provide first point of contact for Technical Services requests across London attractions.

Skills

Administrative coordination

MS Office

Stakeholder communication

Problem solving

Record keeping

Tools

Facilities management system

Job description

What you'll bring to the team

We're looking for a Technical Services Helpdesk Administrator to join our London Gateway Attractions team. You'll be at the heart of our Technical Services operation, helping to coordinate maintenance activity, support compliance processes and keep our facilities systems running smoothly across our attractions.

This is where you come in.

Reporting to the Facilities Manager, you'll be the first point of contact for Technical Services requests across our London attractions. You'll manage maintenance work orders through our facilities management system, coordinate planned and reactive maintenance activity and ensure requests are tracked through to completion.

You'll also support the wider Technical Management team by maintaining compliance records, assisting with contractor administration and keeping key documentation organised and up to date. Working closely with Facilities teams, contractors and suppliers, you'll help ensure our attractions remain safe, compliant and ready to welcome guests every day.

This is a fixed-term, one-year contract, working full-time Monday to Friday.

Qualifications & Experience

• Experience in an administrative, helpdesk, facilities or maintenance coordination role.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and confidence working with a range of stakeholders.
• Good attention to detail and a track record of maintaining accurate records.
• Experience using Microsoft Office, particularly Outlook, Word and Excel.
• Comfortable working with systems and databases, ideally within a facilities, maintenance or compliance environment.
• A proactive approach to problem solving and continuous improvement.
• The ability to work independently while building effective working relationships across teams.

Benefits

• 40% off LEGO online
• 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive