Facilities Support Manager

ROYAL CORNWALL HOSPITALS TRUST; Truro; On-site; GBP 55,000 - 70,000; Full time

Job summary

The Royal Cornwall Hospitals NHS Trust is seeking a Facilities Support Manager to provide professional, operational and administrative leadership across the Trust's Facilities function, supporting the Head of Facilities Management and the Senior Management Team.

The post holder leads departmental business management functions, including system oversight, contract governance, KPI reporting and facilities-related project management.

Responsibilities

• Provide professional, operational and administrative leadership across the Trust's Facilities function.
• Lead governance, KPI reporting and facilities-related project management.
• Coordinate central workforce governance processes including mandatory training and PDR compliance.
• Deliver first-line HR support to Facilities managers in collaboration with People & OD.

Job description

The Facilities Support Manager (FSM) provides professional, operational and administrative leadership across the Trust's Facilities function. The post supports the Head of Facilities Management and the Senior Management Team in delivering high-quality, safe, compliant and cost-effective facilities services for patients, staff and visitors., The post holder leads departmental business management functions, including system oversight, contract governance, KPI reporting and facilities-related project management. They are responsible for coordinating central workforce governance processes, including mandatory training, role-specific competencies and PDR compliance across all Facilities service areas.

The FSM also provides first-line HR support to Facilities managers, offering advice, coaching and assistance with low-level employee relations matters, documentation and investigations, working closely with the People & OD team to ensure consistent and effective people management.

They support continuous improvement, service resilience and statutory compliance linked to NHS estates, safety and operational standards, and work with managers to ensure the robust management of service contracts, policies, performance reporting and internal processes across the Trust.

Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals.

We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home.

We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.