Deputy Manager - Clinical Administration

Royal Cornwall Hospitals NHS Trust; Truro; On-site; GBP 42,000 - 54,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust in Cornwall seeks an experienced Deputy Manager to lead the redesigned Clinical Administration Service. You will shape administrative services across the Trust, leading teams through change and driving continuous improvement to deliver high-quality patient care.

The role focuses on workforce development, service transformation, and implementing new digital solutions to modernise administration across Reception, Ward Services and Service Coordination.

Qualifications

• Experienced leader with proven track record in operational management and service improvement.

Responsibilities

• Provide operational leadership across clinical administration teams and services.
• Lead workforce planning, service performance, transformation and the development of future administrative service models.

Job description

Join the Future of Clinical Administration

Clinical administration is changing, and we're leading the way.

Are you an experienced operational leader who is passionate about developing people and driving transformation?

An exciting opportunity has arisen to join our newly redesigned Clinical Administration Service as a Deputy Manager, helping shape the future of administrative services across Royal Cornwall Hospitals NHS Trust.

Deputy posts are available in: Reception Services, Ward Services and Service CoOrdination.

As part of our ambitious Clinical Administration transformation programme, you'll join a forward-thinking leadership team committed to modernising administrative services, developing career pathways and embracing innovation. You'll work collaboratively with operational, clinical and corporate colleagues to ensure services remain responsive, sustainable and fit for the future.

We're looking for an experienced leader with a proven track record of operational management and service improvement. Whether your experience comes from healthcare or another complex organisation, you'll bring the ability to lead teams through change, develop high-performing services and confidently translate strategy into action.

If you're motivated by the opportunity to lead transformation, empower others to succeed and shape services that deliver lasting improvements, we’d love to hear from you.

Transforming services. Reimagining careers. Join us and help shape the future of healthcare.

The role provides operational leadership across multiple clinical administration teams and services, supporting the delivery of high-quality, patient-focused services while leading innovation, continuous improvement and workforce development.

Working alongside the senior operational management team, you'll provide operational leadership across clinical administration services.

You'll play a key role in workforce planning, service performance, transformation and the development of future administrative service models, while creating a positive culture where colleagues feel supported to succeed.

This is far more than a traditional operational management role. You'll help shape service delivery across the organisation, using data and insight to drive performance, leading improvement programmes and supporting the implementation of new technologies and digital solutions. From redesigning processes and improving patient experiences to developing workforce strategies and delivering transformational change, you'll have the opportunity to make a lasting impact across multiple services.

Royal Cornwall Hospitals NHS Trust (RCHT) Is At The Heart Of Acute And Specialist Care For Cornwall And The Isles Of Scilly. We Care For a Population Of Around 470,000 People, a Number That Increases During Visitor Seasons. We Employ Around 6,700 Staff, United By a Shared Commitment To Deliver Safe, High‑quality Care. We Provide Services Across Three Main Hospital Sites, With Around 780 Inpatient Beds

• Royal Cornwall Hospital in Truro
• St Michael’s Hospital in Hayle
• West Cornwall Hospital in Penzance

As a teaching hospital, we’re proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We’re committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that’s safe, kind and high-quality. We are RCHT.

For further details / informal visits contact: Name: Clinical Administration Project Team Job title: Clinical Administration Project Team Email address: [e-mail]