Facilities Support Manager

Royal Cornwall Hospitals NHS Trust; Truro; On-site; GBP 52,000 - 72,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust is seeking a Facilities Support Manager to lead the Facilities function, delivering safe, compliant and cost-effective services for patients and staff across multiple sites in Cornwall. The FSM will support the Head of Facilities Management and the senior management team in governance, KPI reporting and project management.

They will coordinate workforce governance, provide HR advisory support to Facilities managers, and drive continuous improvement and service

Qualifications

• Proven leadership across facilities or estates teams.
• Experience coordinating governance and KPI reporting.
• People management and HR advisory experience preferred.

Responsibilities

• Provide professional, operational and admin leadership for the Facilities function.
• Support Head of Facilities Management and SMT in delivering safe, compliant services.
• Coordinate central workforce governance including mandatory training and PDR compliance.
• Provide first-line HR support to Facilities managers in employee relations matters.
• Oversee contracts, policies, performance reporting and related internal processes.

Skills

Leadership

People management

Contract governance

Education

Degree in Facilities Management

Tools

KPI reporting

Job description

The Facilities Support Manager (FSM) provides professional, operational and administrative leadership across the Trust’s Facilities function. The post supports the Head of Facilities Management and the Senior Management Team in delivering high‑quality, safe, compliant and cost‑effective facilities services for patients, staff and visitors.

The post holder leads departmental business management functions, including system oversight, contract governance, KPI reporting and facilities‑related project management. They are responsible for coordinating central workforce governance processes, including mandatory training, role‑specific competencies and PDR compliance across all Facilities service areas.

The FSM also provides first‑line HR support to Facilities managers, offering advice, coaching and assistance with low‑level employee relations matters, documentation and investigations, working closely with the People & OD team to ensure consistent and effective people management.

They support continuous improvement, service resilience and statutory compliance linked to NHS estates, safety and operational standards, and work with managers to ensure the robust management of service contracts, policies, performance reporting and internal processes across the Trust.

Royal Cornwall Hospitals NHS Trust (RCHT) Is At The Heart Of Acute And Specialist Care For Cornwall And The Isles Of Scilly. We Care For a Population Of Around 470,000 People, a Number That Increases During Visitor Seasons. We Employ Around 6,700 Staff, United By a Shared Commitment To Deliver Safe, High‑quality Care. We Provide Services Across Three Main Hospital Sites, With Around 780 Inpatient Beds

• Royal Cornwall Hospital in Truro
• St Michael’s Hospital in Hayle
• West Cornwall Hospital in Penzance

As a teaching hospital, we’re proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We’re committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that’s safe, kind and high‑quality. We are RCHT.

For further details / informal visits contact: Name: Helen Tyler Job title: Interim Head of Facilities Email address: [e-mail] Telephone number: 07879848822