Facilities & Support Coordinator — Flexible, People-Focused

National Trust for Places of Historic Interest or Natural Beauty; Helston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking an organised Facilities & Support Services Coordinator based at Penrose Bunkhouse, Helston. The role focuses on day-to-day administration, coordinating facilities, and supporting staff and volunteers within a close-knit team.

You’ll supervise on-site contractors, manage logistics, and ensure a welcoming, well-run workspace while using NT systems for records and communications. This fixed-term post may last up to 12 months.

Qualifications

• Well organised with attention to detail.
• Ability to multitask and prioritise workload.
• Strong presentation and cleanliness standards.
• Team player with a collaborative mindset.
• Confident written and verbal communication across all levels.
• Flexible and customer-focused with strong service skills.
• Experience in a Business Support environment; facilities or office responsibility.
• IT proficient with Word, Excel, Outlook and National Trust systems.

Responsibilities

• Provide comprehensive administration and support for the property office and Herefordshire team.
• Supervise contractors on site and ensure back offices and staff areas are well presented.
• Maintain accurate records using National Trust systems and prepare internal communications.
• Be the first point of contact on the phone for general enquiries and support staff and volunteers.

Skills

Organisational skills

Attention to detail

Multitasking

Teamwork

Communication skills

Customer service

Facilities management

Business support

Tools

Word

Excel

Outlook

Job description

National Trust is seeking an organised Facilities & Support Services Coordinator based at Penrose Bunkhouse, Helston. The role focuses on day-to-day administration, coordinating facilities, and supporting staff and volunteers within a close-knit team.

You’ll supervise on-site contractors, manage logistics, and ensure a welcoming, well-run workspace while using NT systems for records and communications. This fixed-term post may last up to 12 months.