Facilities & Support Services Co-ordinator

National Trust for Places of Historic Interest or Natural Beauty; Helston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking an organised Facilities & Support Services Coordinator based at Penrose Bunkhouse, Helston. The role focuses on day-to-day administration, coordinating facilities, and supporting staff and volunteers within a close-knit team.

You’ll supervise on-site contractors, manage logistics, and ensure a welcoming, well-run workspace while using NT systems for records and communications. This fixed-term post may last up to 12 months.

Qualifications

• Well organised with attention to detail.
• Ability to multitask and prioritise workload.
• Strong presentation and cleanliness standards.
• Team player with a collaborative mindset.
• Confident written and verbal communication across all levels.
• Flexible and customer-focused with strong service skills.
• Experience in a Business Support environment; facilities or office responsibility.
• IT proficient with Word, Excel, Outlook and National Trust systems.

Responsibilities

• Provide comprehensive administration and support for the property office and Herefordshire team.
• Supervise contractors on site and ensure back offices and staff areas are well presented.
• Maintain accurate records using National Trust systems and prepare internal communications.
• Be the first point of contact on the phone for general enquiries and support staff and volunteers.

Skills

Organisational skills

Attention to detail

Multitasking

Teamwork

Communication skills

Customer service

Facilities management

Business support

Tools

Word

Excel

Outlook

Job description

We're looking for an engaging individual who is known for their exceptional organisational skills along with a love for supporting others. Working as part of a passionate team, you'll play an integral role to the property.

Summary

We're looking for an engaging individual who is known for their exceptional organisational skills along with a love for supporting others. Working as part of a passionate team, you'll play an integral role to the property. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

What it's like to work here

You’ll be based at our small, Friendly office at Penrose Bunkhouse in Chyvarloe, supporting the National Trusts Lizard and Mid Cornwall Portfolio. Around ten colleagues are based in the office, with staff and volunteers regular joining us for meetings and collaborative working, creating a welcoming and supportive Atmosphere.

As the Facilities and Support Services Coordinator, you’ll provide essential day-to-day coordination and support for the property office, helping to ensure our facilities, services and administrative arrangements run smoothly. You’ll work closely with colleagues across the portfolio, coordinating practical support, responding to day-to-day needs and helping create an effective working environment for staff and volunteers.

Penrose is a truly special place to work. Surrounded by beautiful countryside and coastline, you’ll enjoy an inspiring setting while being part of a close-knit team that values kindness, collaboration and supporting one another. We take pride in creating an inclusive workplace where everyone is welcomed, respected and encouraged to bring their ideas and experience to the team.

For more information about our property please visit www.nationaltrust.org.uk/lizard

What you'll be doing

You’ll provide a comprehensive administration service and assist in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but you'll mainly be the go-to person for assistance, also supervising contractors on site. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires. You'll be making sure the staff and volunteer areas are the best they can be.

Who we're looking for

• well organised and have an attention to detail
• able to multi-task and prioritise your own workload
• committed to high standards of presentation and cleanliness
• a great team player
• confident in written and verbal communication, and comfortable communicating with people at all levels
• flexible and customer focussed with strong customer service skills
• experienced in a Business Support environment; along with facilities or office responsibility
• IT confident, as you'll be using Word, Excel, Outlook, and National Trust systems

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Lizard & Penrose, Penrose Bunkhouse, Helston, TR12 7PY

Documents

Facilities & Support Services Co-ordinator - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.