Facilities & Support Services Co-ordinator - Helston

National Trust; Helston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Free entry to NT places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking an organized Facilities and Support Services Coordinator to join our small team at Penrose Bunkhouse, Chyvarloe. This fixed-term contract supports the Lizard and Mid Cornwall Portfolio, coordinating facilities and administration for staff and volunteers.

You'll supervise contractors on site, handle day-to-day operations, and maintain records using National Trust systems while working with colleagues across the portfolio to create an effective working environment.

Qualifications

• Experience in a Business Support environment; along with facilities or office responsibility.
• IT confident, using National Trust systems and various IT packages to keep accurate records.

Responsibilities

• Provide comprehensive administration service and assist the wider Herefordshire team.
• Supervise contractors on site and support staff and volunteers on day-to-day operations.
• Be the first point of contact on the phone for general enquiries and coordinate logistics.
• Ensure compliance with National Trust systems and maintain accurate records.

Skills

Well organised

Multi-tasking

Attention to detail

Team player

Written & verbal communication

Customer service

Business Support experience

Facilities/office responsibilities

IT literacy (Word, Excel, Outlook)

Tools

Word

Excel

Outlook

Job description

We're looking for an engaging individual who is known for their exceptional organisational skills along with a love for supporting others. Working as part of a passionate team, you'll play an integral role to the property. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months. What it's like to work here You'll be based at our small, Friendly office at Penrose Bunkhouse in Chyvarloe, supporting the National Trusts Lizard and Mid Cornwall Portfolio. Around ten colleagues are based in the office, with staff and volunteers regular joining us for meetings and collaborative working, creating a welcoming and supportive Atmosphere. As the Facilities and Support Services Coordinator, you'll provide essential day-to-day coordination and support for the property office, helping to ensure our facilities, services and administrative arrangements run smoothly. You'll work closely with colleagues across the portfolio, coordinating practical support, responding to day-to-day needs and helping create an effective working environment for staff and volunteers. Penrose is a truly special place to work. Surrounded by beautiful countryside and coastline, you'll enjoy an inspiring setting while being part of a close-knit team that values kindness, collaboration and supporting one another. We take pride in creating an inclusive workplace where everyone is welcomed, respected and encouraged to bring their ideas and experience to the team., You'll provide a comprehensive administration service and assist in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but you'll mainly be the go-to person for assistance, also supervising contractors on site. You'll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You'll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires. You'll be making sure the staff and volunteer areas are the best they can be.

• well organised and have an attention to detail
• able to multi-task and prioritise your own workload
• committed to high standards of presentation and cleanliness
• a great team player
• confident in written and verbal communication, and comfortable communicating with people at all levels
• flexible and customer focused with strong customer service skills
• experienced in a Business Support environment; along with facilities or office responsibility
• IT confident, as you'll be using Word, Excel, Outlook, and National Trust systemsThe National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places