Facilities Shift Supervisor - Building Services

SmartRecruiters, Inc.; Mansfield, Shirebrook; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Employee Welfare

Frasers Fit

Retail Trust

Job summary

Frasers Group is seeking a Building Services Shift Manager to lead a hands-on shift operation, prioritise workloads and coordinate engineers and technicians to maintain safety, compliance and high operational uptime within a retail warehouse setting.

The role covers planning, rostering, escalation of facilities issues, and driving continuous improvement across electrical, mechanical and building services, including MHE and HVAC systems.

Qualifications

• Significant experience within a warehouse or large scale site environment, managing both planned and reactive maintenance.
• Strong background in electrical or mechanical engineering (typically 10+ years).
• Relevant technical qualification (e.g. Level 3 NVQ, City & Guilds, HNC/HND in Electrical, Mechanical or Plumbing).
• Up to date electrical knowledge, including 18th Edition (preferred).
• Working knowledge of health and safety legislation (IOSH/NEBOSH or equivalent).
• Proven experience in maintenance operations, including contractor management, fault escalation, shift planning, and operational communication.
• Experience managing asset lifecycle, including refurbishment and replacement of end - of -life equipment.
• Strong knowledge of building services and equipment such as MHE, conveyors, dock doors, HVAC, lighting, plumbing, fire systems, and BMS.
• Experience using CAFM systems, BMS, and Microsoft Office 365.
• Demonstrated ability to lead and manage teams in a fast paced environment including administration responsibilities.

Responsibilities

• Lead and supervise a team of Engineers and Support Technicians on shift.
• Plan, prepare and lead engineering projects and works, providing technical input where required.
• Manage team attendance, absence and overall shift performance.
• Develop and manage team rotas in collaboration with other Shift Managers.
• Allocate and prioritise daily workloads, including reactive tasks, planned maintenance, and operational support.
• Ensure the team clearly understands shift priorities, safety expectations, and required standards of work.
• Act as the first escalation point for all facilities and maintenance issues during shift.
• Provide coaching, guidance, and ongoing support to Engineers and Technicians.
• Conduct and document regular 1:1 meetings with team members.
• Support the scheduling and assignment of work across the team.
• Carry out engineering duties across electrical, mechanical, and building services (MEP).
• Coordinate response to breakdowns, defects, and site issues, including equipment faults, leaks, lighting, doors, welfare facilities, and yard maintenance.
• Ensure all temporary repairs, make safe actions, and permanent fixes are completed effectively and to standard.
• Escalate major faults, recurring issues, or highrisk concerns to the Building Services Manager
• Maintain accurate records of all job updates within relevant systems and shift handover logs.
• Administer and utilise departmental systems and software effectively.
• Support and develop the team to operate efficiently within a fast paced - retail warehouse environment.
• Maintain strong working relationships through effective communication and a professional, collaborative approach.
• Support the wider Facilities team and contribute to overall departmental objectives.
• Carry out quality checks and spot inspections of completed work.
• Identify and implement opportunities for improved ways of working.
• Monitor contractor activity, ensuring work is completed safely, to scope, and with minimal disruption.
• Communicate contractor activities to Operations where impacts may occur.
• Escalate contractor performance issues, delays, or safety concerns to the Site Facilities Manager.
• Provide cover for the Building Services Manager when required.
• Promote team wellbeing and seek additional support where necessary.

Skills

Engineering leadership

Maintenance operations

Contractor management

Asset lifecycle

Building services knowledge

Electrical/mechanical expertise

MS Office 365

CAFM/BMS familiarity

Education

City & Guilds / NVQ / HNC-HND in Electrical, Mechanical or Plumbing

18th Edition electrical knowledge

Health & safety qualification (IOSH/NEBOSH)

Tools

CAFM systems

BMS

Microsoft Office 365

Job description

Frasers Group is seeking a Building Services Shift Manager to lead a hands-on shift operation, prioritise workloads and coordinate engineers and technicians to maintain safety, compliance and high operational uptime within a retail warehouse setting.

The role covers planning, rostering, escalation of facilities issues, and driving continuous improvement across electrical, mechanical and building services, including MHE and HVAC systems.