Facilities & Service Support Coordinator

Barod; Caerphilly; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Gwent Drug and Alcohol Service (GDAS) in Caerphilly is recruiting a Service Support and Buildings Coordinator to ensure a welcoming reception, efficient admin and smooth building operations.

The role involves managing reception inquiries, coordinating room bookings, maintaining filing systems and data reports, and supporting service delivery across GDAS buildings and resources. Flexible hours and weekend work are expected as part of service needs.

Qualifications

• Expected to meet basic skills in numeracy and literacy.
• Qualification in IT/Microsoft Office applications especially Excel or Word.
• Proficiency in IT packages, including Word, Access and Excel.

Responsibilities

• Meet and greet service users attending GDAS buildings, providing a warm and welcoming environment.
• Assist in handling enquiries and referrals via phone and email, book Initial Assessment appointments.
• Ensure reception duties are covered during planned absences.
• Carry out building health and safety checks and risk assessments.
• Data entry and reporting on case management systems.

Skills

Reception skills

IT literacy

Tools

Palbase

Microsoft 365

Excel

Word

Access

Job description

Gwent Drug and Alcohol Service (GDAS) in Caerphilly is recruiting a Service Support and Buildings Coordinator to ensure a welcoming reception, efficient admin and smooth building operations.

The role involves managing reception inquiries, coordinating room bookings, maintaining filing systems and data reports, and supporting service delivery across GDAS buildings and resources. Flexible hours and weekend work are expected as part of service needs.