Workplace Facilities Coordinator / Client Host

NAB-Jones Lang LaSalle Services; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Job summary

Jones Lang LaSalle in Milton Keynes is seeking a Client Host / Facilities Coordinator to act as the primary contact for facilities-related inquiries and ensure professional service delivery on-site.

You will coordinate MEP services, supervise building maintenance, manage records, support procurement and vendor relationships, and help keep the workplace safe, compliant, and welcoming for occupants.

Responsibilities

• Serve as primary point of contact for facilities-related inquiries and requests
• Maintain exceptional customer service standards, ensuring prompt and professional responses
• Build and maintain strong relationships with clients, vendors, and internal stakeholders
• Monitor service delivery performance and implement continuous improvement initiatives
• Handle escalations professionally and work toward swift resolution
• Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
• Supervise regular building fabric maintenance
• Oversee maintenance and repairs of in scope assets
• Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
• Ensure compliance with health and safety regulations and building codes
• Complete regular office audits to ensure safe, comfortable & maintained environment
• Manage cleaning services, waste management, and recycling programs
• Coordinate and support food & beverage services and concierge functions
• Oversee landscaping and plant maintenance
• Manage pest control and hygiene services
• Coordinate and support as required mail and courier services
• Support workplace services and employee amenities
• Engage with landlord and manage parking requirements
• Maintain accurate records and documentation for all services
• Monitor budgets and control costs while maintaining service quality
• Prepare regular reports on service performance and KPIs
• Ensure compliance with JLL standards and client requirements
• Support audit processes and regulatory inspections
• Manage all staff
• Community communications where appropriate upcoming works/AOB
• Monitor and action requests through shared client FM inbox & raising JLL CAFM work orders

Job description

Client Host / Facilities Coordinator

Company: JLL

Location: Milton Keynes

Reports to: Regional Facilities Manager (JLL)

Key Responsibilities

• Serve as primary point of contact for facilities-related inquiries and requests
• Maintain exceptional customer service standards, ensuring prompt and professional responses
• Build and maintain strong relationships with clients, vendors, and internal stakeholders
• Monitor service delivery performance and implement continuous improvement initiatives
• Handle escalations professionally and work toward swift resolution
• Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
• Supervise regular building fabric maintenance
• Oversee maintenance and repairs of in scope assets
• Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
• Ensure compliance with health and safety regulations and building codes
• Complete regular office audits to ensure safe, comfortable & maintained environment
• Manage cleaning services, waste management, and recycling programs
• Coordinate and support food & beverage services and concierge functions
• Oversee landscaping and plant maintenance
• Manage pest control and hygiene services
• Coordinate and support as required mail and courier services
• Support workplace services and employee amenities
• Engage with landlord and manage parking requirements
• Maintain accurate records and documentation for all services
• Monitor budgets and control costs while maintaining service quality
• Prepare regular reports on service performance and KPIs
• Ensure compliance with JLL standards and client requirements
• Support audit processes and regulatory inspections
• Manage all staff
• Community communications where appropriate upcoming works/AOB
• Monitor and action requests through shared client FM inbox & raising JLL CAFM work orders

Location: On-site – Milton Keynes, GBR

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.