Workplace Facilities Coordinator / Client Host

Jll; Milton Keynes; On-site; GBP 38,000 - 48,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Milton Keynes is seeking a proactive Facilities Coordinator to manage end-to-end site services and maintain high levels of customer service for our clients.

You will coordinate MEP services, oversee routine maintenance, ensure safety and compliance, and work with suppliers, vendors and internal teams to deliver a safe, efficient and well-presented workplace, as part of a busy facilities team that supports office operations, parking, catering and reception

Responsibilities

• Serve as primary point of contact for facilities-related inquiries and requests
• Maintain exceptional customer service standards, ensuring prompt and professional responses
• Build and maintain strong relationships with clients, vendors, and internal stakeholders
• Monitor service delivery performance and implement continuous improvement initiatives
• Handle escalations professionally and work toward swift resolution
• Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
• Supervise regular building fabric maintenance
• Oversee maintenance and repairs of in scope assets
• Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
• Ensure compliance with health and safety regulations and building codes
• Complete regular office audits to ensure safe, comfortable & maintained environment
• Manage cleaning services, waste management, and recycling programs
• Coordinate and support food & beverage services and concierge functions
• Oversee landscaping and plant maintenance
• Manage pest control and hygiene services
• Coordinate and support as required mail and courier services
• Support workplace services and employee amenities
• Engage with landlord and manage parking requirements
• Maintain accurate records and documentation for all services
• Monitor budgets and control costs while maintaining service quality
• Prepare regular reports on service performance and KPIs
• Ensure compliance with JLL standards and client requirements
• Support audit processes and regulatory inspections
• Manage all staff. community communications where appropriate upcoming works/AOB.
• Monitor and action requests though shared client FM inbox & raising JLL CAFM work orders.

Job description

Customer Service Excellence

• Serve as primary point of contact for facilities-related inquiries and requests
• Maintain exceptional customer service standards, ensuring prompt and professional responses
• Build and maintain strong relationships with clients, vendors, and internal stakeholders
• Monitor service delivery performance and implement continuous improvement initiatives
• Handle escalations professionally and work toward swift resolution

Facilities Coordination

• Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
• Supervise regular building fabric maintenance
• Oversee maintenance and repairs of in scope assets
• Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
• Ensure compliance with health and safety regulations and building codes
• Complete regular office audits to ensure safe, comfortable & maintained environment
• Manage cleaning services, waste management, and recycling programs
• Coordinate and support food & beverage services and concierge functions
• Oversee landscaping and plant maintenance
• Manage pest control and hygiene services
• Coordinate and support as required mail and courier services
• Support workplace services and employee amenities
• Engage with landlord and manage parking requirements

Administration & Compliance

• Maintain accurate records and documentation for all services
• Monitor budgets and control costs while maintaining service quality
• Prepare regular reports on service performance and KPIs
• Ensure compliance with JLL standards and client requirements
• Support audit processes and regulatory inspections
• Manage all staff. community communications where appropriate upcoming works/AOB.
• Monitor and action requests though shared client FM inbox & raising JLL CAFM work orders.
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.