Facilities Operations Manager

ZipRecruiter; Bristol; On-site; GBP 38,000 - 45,000; Full time

Job summary

Join a market-leading facilities services company as an Operations Manager in Bristol. This role offers the opportunity to lead diverse teams while ensuring the highest standards of service delivery. You'll be responsible for managing staff performance, financial control, and client satisfaction, all within a supportive and collaborative environment. With competitive salary and career growth prospects, this position is perfect for a seasoned professional looking to make a significant impact in the field of facilities management.

Benefits

Career growth opportunities

Supportive work environment

Impact on facility cleanliness and safety

Qualifications

• Experience managing people and staff in a facilities management context.
• Knowledge of health & safety regulations and cleaning processes.

Responsibilities

• Manage and motivate staff performance to ensure high-quality service delivery.
• Ensure compliance with health & safety regulations and company policies.

Skills

Staff Management

Health & Safety Knowledge

Communication Skills

Financial Control

Leadership Principles

Education

ILM Level 3 Qualification

IOSH Managing Safety Certification

Tools

O365

Job description

Job Description

Operations Manager - Facilities

Bristol

£38,000 and Bonus

Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?

Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for an Operations Manager to lead their diverse portfolio of operations in the Bristol area.

As the Operations Manager, you will be responsible for ensuring the professional management of customer site(s) for the services provided. You will work collaboratively with your teams to ensure we keep our customer promises and do so to the highest possible standard. You will ensure all Site Supervisors, Team Leaders, and Operatives within your responsibility are aware of their duties and provide services to the best of their capabilities.

Responsibilities

• Manage, evaluate, motivate, and monitor staff performance using leadership principles.
• Work within a strict department budget to deliver outstanding yet efficient performance.
• Help achieve and exceed revenue targets through cross-selling of additional services.
• Help achieve and exceed contract profit targets through meticulous financial control of spending.
• Develop new business supporting the department's strategic growth.
• Deliver effective team management, coordinating multiple resources across various locations. Lead & motivate field-based teams to ensure efficient operations.
• Implement robust practices aligned with company policies, procedures, and HSEQ standards.
• Collaborate with the Senior Operations Manager to ensure customer satisfaction.
• Ensure quality standards through regular audits and inspections using digital tools; provide feedback to Senior Operations Managers.
• Recruit, onboard, and train new starters, providing them with the knowledge to excel.
• Comply with health & safety regulations and policies, including insurance provisions; assist in implementing new systems.
• Develop positive solutions to challenges.
• Lead by example with a hands-on approach when required.
• Ensure proper processing of scheduling, wages, and budgets.
• Assist with the implementation of new contracts and handovers as directed.

Candidate requirements

• Experience managing people and staff.
• ILM Level 3 qualification desirable.
• IOSH Managing Safety certification required within the first 12 months; demonstrate excellent knowledge of health & safety in the workplace.
• Proficiency in O365.
• Excellent understanding of cleaning processes and systems.
• Ability to communicate effectively with clients face-to-face and via written communication.

What’s in it for you?

• Competitive salary of £38,000 + Bonus.
• Opportunity to work with a market-leading facilities services company.
• Career growth and development prospects.
• Supportive and collaborative work environment.
• Chance to make a significant impact on facility cleanliness and safety.