Facilities Operations Leader: Service Area Manager

Manchester Arndale; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible pay via Wagestream

Digital learning via OCS Academy

Retail discounts via Hapi app

Job summary

OCS UK & Ireland is seeking a Service Area Manager to oversee day‑to‑day facilities at multiple client properties, including budgeting, maintenance, security and cleaning. You will lead teams, liaise with site coordinators, ensure regulatory compliance and optimise office space across the portfolio.

You will drive performance, manage suppliers, and provide monthly reporting while maintaining strong H&S practices and relationships with customers and colleagues.

Qualifications

• A Level or equivalent level.
• Recognised qualification in Facilities Management e.g. BIFM or CMI.
• Recognised Health and Safety qualification – IOSH.
• SIA Licensed – Non front Line (preferred but training provided).

Responsibilities

• Liaise with site coordinators across multiple sites and manage day‑to‑day operations.
• Ensure staffing levels meet business hours and assist with out-of-hours requests.
• Ensure facilities services comply with regulations and client policies.
• Manage office moves and restructures to optimise space.
• Oversee supplier engagement and procurement processes.
• Manage day‑to‑day facilities budget and invoicing.
• Provide monthly management information and reports to stakeholders.

Skills

Communication

Team leadership

Problem solving

Detail oriented

Budgeting

Staff management

IT literacy

Education

A Level or equivalent

BIFM/CMI qualification

IOSH Health and Safety qualification

SIA Licensed – non front line

Tools

Excel

Outlook

PowerPoint

MS Word

Job description

OCS UK & Ireland is seeking a Service Area Manager to oversee day‑to‑day facilities at multiple client properties, including budgeting, maintenance, security and cleaning. You will lead teams, liaise with site coordinators, ensure regulatory compliance and optimise office space across the portfolio.

You will drive performance, manage suppliers, and provide monthly reporting while maintaining strong H&S practices and relationships with customers and colleagues.