Facilities Operations Coordinator – Soft Services & Reception

Manchester Arndale; Lincoln; On-site; GBP 24,000 - 32,000; Full time

Job summary

OCS UK & Ireland is seeking an organised facilities administrator to join our Lincoln team. You will support day-to-day soft services operations, manage helpdesk tasks, log quotes, draft minutes, track KPI data and assist with budget updates while ensuring compliance with EHS and client processes.

You will cover reception when needed, coordinate with suppliers, maintain stock, and support the FM team to minimise disruption.

Qualifications

• Proven experience in facilities administration or helpdesk support.
• Excellent written and spoken English.
• Strong IT skills and an eye for detail.
• Ability to work independently and as part of a team.

Responsibilities

• Adherence to EHS and client processes in a multi-use environment.
• Proactive management of helpdesk tasks and SLA achievement.
• Day-to-day management of soft services and reception coverage.
• Administrative duties including KPI auditing, quotes, and minutes.
• Assist with budget tracking and procurement processes.

Skills

Strong English communication

Customer service mindset

Organised administration

Tools

Office 365

Job description

OCS UK & Ireland is seeking an organised facilities administrator to join our Lincoln team. You will support day-to-day soft services operations, manage helpdesk tasks, log quotes, draft minutes, track KPI data and assist with budget updates while ensuring compliance with EHS and client processes.

You will cover reception when needed, coordinate with suppliers, maintain stock, and support the FM team to minimise disruption.