Facilities Coordinator: Front-Line Ops & Service Delivery

OCS; Lincoln; On-site; GBP 28,000 - 36,000; Full time

Job summary

OCS UK & Ireland is seeking a Facilities Administrator/Coordinator to support the account, ensuring EHS compliance, SLA delivery, and efficient soft services management across client sites. You will cover reception when needed and handle KPI audits, quotations, and meeting minutes.

The role requires a full driving licence, strong English, and proven organisational skills, with office IT proficiency and a willingness to travel between sites. Training in IOSH or health and safety may be provided.

Qualifications

• Full driving licence is required.
• Strong written and spoken English.
• Knowledge of supplier control, procurement, and Health & Safety.
• Line management/supervision experience.
• Organised with the ability to prioritise workloads.
• Previous front facing customer service experience.
• Sound administrative experience.
• Excellent IT skills including Office 365.

Responsibilities

• Adhere to EHS and client processes in a multi-use environment.
• Proactively manage helpdesk tasks and ensure SLA achievement.
• Oversee day-to-day soft services and cover reception when required.
• Carry out facilities administration including KPI auditing, quotes, and minutes.
• Assist FM with budgeting and extra works quotations.
• Ensure soft services & M&E log books are maintained.
• Support M&E Supervisor with CAFM/Asset database upkeep.
• Maintain stock levels of PPE and office supplies.
• Develop relationships with suppliers and subcontractors.
• Minimise client disruptions during FM works and lead communications.
• Assist Operations Manager with account administration.
• Assistance on other sites can be expected.

Skills

Front line customer service

English proficiency

IT skills (Office 365)

Procurement knowledge

Stock control

Tools

Office 365

Job description

OCS UK & Ireland is seeking a Facilities Administrator/Coordinator to support the account, ensuring EHS compliance, SLA delivery, and efficient soft services management across client sites. You will cover reception when needed and handle KPI audits, quotations, and meeting minutes.

The role requires a full driving licence, strong English, and proven organisational skills, with office IT proficiency and a willingness to travel between sites. Training in IOSH or health and safety may be provided.