Facilities Helpdesk Administrator

ISS UK Limited; Coleshill Heath; On-site; GBP 30,000 - 38,000; Full time

Job summary

ISS UK Limited is seeking a Technical Assurance Coordinator to support operational delivery on a fixed-term 12-month contract in Coleshill Heath, England. You will ensure technical accuracy by reviewing documentation and maintaining quality control across Reactive, PPM and Remedial work streams.

You will act as a bridge between compliance teams and field delivery, maintaining records, monitoring activity, and producing reports to drive performance improvement and service excellence.

Qualifications

• Strong attention to detail with the ability to review large volumes of documentation.
• Reliable and organised, able to work accurately in a fast-paced environment.
• Quick learner who can adopt new processes and systems efficiently.
• Team player capable of working within a large, growing team.
• IT literate with experience using systems and digital tools.
• Experience with ticketing systems or similar is advantageous.

Responsibilities

• Monitor compliance documentation, recording compliance levels and gaps.
• Review documents to ensure technical accuracy and quality across delivery streams.
• Identify remedial actions to retain compliant status across equipment and estate.
• Track and assign remedial activities with progress monitoring.
• Ensure work orders have relevant paperwork uploaded within SLAs.
• Liaise between compliance analysts and field engineering teams.
• Maintain comprehensive records of activities and communications.
• Produce periodic and ad hoc reports to support performance monitoring.

Skills

Attention to detail

Organised

Reliable

Team player

IT literate

Ticketing systems experience

Office-based experience desirable

Job description

Contract Type: Fixed Term Contract - 12 months

We are seeking a Technical Assurance Coordinator to support operational delivery across the contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.

The role focuses on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across Reactive, PPM and Remedial works.

Job Description

We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery teams.

You will maintain robust records, monitor compliance activity, and produce management information to support performance measurement and continuous service improvement.

Key Responsibilities

• Monitor compliance documentation, recording compliance levels and identifying gaps.
• Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.
• Identify essential remedial actions required to retain compliant status across equipment, activities and the estate.
• Track and assign remedial activities, ensuring progress is monitored and recorded.
• Ensure all work order tasks have relevant paperwork uploaded within agreed SLAs.
• Liaise between compliance analysts/teams and field engineering service delivery teams.
• Maintain comprehensive records of all activities and communications for each request.
• Produce periodic and ad hoc reports, including management information to support performance monitoring and service improvement.

Professional and Personal Competencies/Qualifications

• Strong attention to detail, with the ability to review and process large volumes of documentation.
• Reliable, organised, and able to work accurately in a fast-paced environment.
• Quick learner who can pick up new processes and systems efficiently.
• Strong team player, comfortable working as part of a large and growing team.
• IT literate, with experience using systems and digital tools.
• Previous office-based experience is desirable.
• Experience using ticketing systems, or similar systems, would be advantageous.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

#Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.

Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]