Facilities Officer (Office)

Crawley Borough Council; Crawley; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic Facilities Administration team at a forward-thinking council, where you will play a vital role in assisting customers with bookings and payments for community facilities. This position offers the opportunity to engage with the public, ensuring a seamless experience while maintaining compliance with regulations. With a focus on customer service and teamwork, you will thrive in a supportive environment that values your contributions. Enjoy a generous benefits package and the chance to work in a modern, accessible office close to excellent transport links. If you are passionate about helping others and enjoy a busy work environment, this role is perfect for you.

Benefits

Generous benefits package

Wellbeing incentives

Discounts

Qualifications

• Comfortable using Microsoft systems and electronic booking/payment systems.
• First Aid qualification required within three months of employment.

Responsibilities

• Assist customers with booking and payments for community centres and sports pitches.
• Ensure compliance with legislative requirements in cemeteries and burial processes.

Skills

Customer Service

Microsoft Systems

Communication

Education

First Aid at Work Qualification

Tools

Electronic Booking System

Job description

We are looking for a customer-focused individual to join our Facilities Administration team in the Create Building.

In this busy environment, you will assist customers with booking and paying for facilities, answering questions about our services. Full training will be provided. Most contact will be over the phone or via email, with occasional face-to-face meetings.

The primary focus will be assisting customers with booking and payments for our community centres and sports pitches. You will also be involved with our cemeteries and burial processes, ensuring compliance with legislative requirements.

You should be comfortable using Microsoft systems along with our electronic booking and payment system.

This role suits individuals who enjoy interacting with others, working in a team, and staying busy.

Crawley offers a thriving business district and excellent transport links, including Gatwick Airport. Our modern Town Hall, opened in 2023, is located a short walk from the town centre and railway station.

Additional information

The post holder will be excluded from the Flexible Working Hours Scheme. Working hours are 22.5 hours per week, Monday to Friday, 12:30 pm to 5:00 pm. Hours may increase during busy periods, sickness, or holidays.

First Aid at Work qualification must be completed within three months of employment, with a first aid allowance provided.

Employee benefits

We offer a generous benefits package, including discounts, wellbeing incentives, and more.

Our way of working

Our values and behaviors reflect our council's unique nature. We encourage all staff to embody these principles in their roles.

Safer recruitment

Crawley Borough Council is committed to safeguarding children, young people, and vulnerable adults. We promote diversity and encourage applications from underrepresented groups.

How to apply

Click the Apply button to submit your application online. Ensure your application includes current or most recent employment details and explains any employment gaps. CVs alone are not accepted without a completed application form.

For informal inquiries or more information, please contact Kirsty Elliott, Assistant Facilities Manager, at [e-mail].