Operations & Facilities Assistant

Galop; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Galop is seeking an Operations & Facilities Assistant to support the Head of Operations in the efficient running of administrative systems and day-to-day activities. The role covers People, IT, systems, and building management, acting as a first contact for the staff ticket system and supporting projects within the People & Operations team.

Based in central London with hybrid work (3 days in the office, 2 days at home), the role is full-time (35 hours per week) and reports to the Head of

Qualifications

• Experience providing administrative support across HR functions.

Responsibilities

• Provide administrative support to HR functions such as recruitment, on-boarding and offboarding.
• Act as first point of contact for staff ticket system and respond to inquiries.
• Support IT, systems and facilities tasks and day-to-day office operations.
• Order materials and office supplies and liaise with contractors for repairs.
• Coordinate training and events with the Culture & Development Administrator.
• Support on staff expenses, IT support, and general administration for staff and volunteers.

Job description

We are seeking an Operations & Facilities Assistant to work closely with the Head of Operations to ensure the effective and efficient running of the organisation’s administrative systems and day-to-day activities.

This role supports the work of the whole organisation – supporting on a wide range of administrative tasks across People, systems, IT, and building management.

The Operations & Facilities Assistant will often be the first point of contact for the internal staff ticket system, playing a key role in responding effectively to enquiries, as well as supporting key projects within the People & Operations team.

• Ensure cover in the building, as part of an agreed rota managed by the Head of Operations, acting as the first point of call for staff and visitors.
• Monitor inboxes and respond to incoming emails, fielding emails to relevant people in the organisation as required.
• Action tasks from our internal ticket system and shared mailboxes, across People, IT, systems, and facilities.
• Provide administrative support to HR functions such as supporting recruitment, on-boarding and offboarding.
• Order materials, including office and staff equipment, stationery and sundries
• Provide general facilities and building management assistance, as well as working across Health and Safety
• Report and liaise with contractors or external parties about any office and building repairs
• Support the Culture & Development Administrator with training and events through researching providers and booking venues
• Provide administrative support of individual projects as directed and delegated by the Head of Operations
• Provide general administration for staff and volunteers for expenses, IT support, office supplies, etc.
• Collect and distribute post
• Support Subject Access Requests and help organise redaction and delivery with the Data Protection Officer
• Support the wider work for the People & Operations Team, the Finance team, and Wider Leadership Team
• To participate in any additional duties as needed

For more information on this role please download the attached job description.

Location

Galop’s offices are located in central London. This role will be hybrid, 3 days working in the office, 2 days working from home.

Hours

Full time (35 hours per week)

Contract

Permanent

Reports to:

Head of Operations

Salary

Salary band H, starting at H1 £27,082.27 per annum (including an inner London weighting of £4,296.25)

Closing date

Applications should be submitted by 10am 2nd October 2026. Interviews will be held w/c 12th October 2026.

£27,082.27 per annum (including an inner London weighting of £4,296.25)

Hours

Full time - 35 hours per week

02-10-2026

Job attachments

Job_Description_-_Operations_and_Facilities_Assistant_2026.pdf