Facilities Manager: Ops, Safety & Continuous Improvement

Robertson Group; Bywell; On-site; GBP 34,000 - 55,000; Full time

Benefits offered by this job

33 days annual leave

Company car or car allowance

Private Healthcare

Private pension

Life assurance

Cycle to Work scheme

Rewards platform for discounts withret

Annual flu vaccine

Free Health & Wellbeing advice

Job summary

Robertson Group is seeking a Facilities Manager to oversee the operational delivery of services, monitor service plans and KPIs, and manage site budgets across multiple locations. The role requires PSVE, driving licence, and strong leadership to drive continuous improvement and client satisfaction.

You will develop risk management processes, audit quality, H&S compliance, and build relationships with client management teams to ensure contract success and growth opportunities, all while upholding

Qualifications

• PVG/Disclosure Check required.
• Experience managing multi-disciplined/soft service FM teams.
• Full UK driving licence and willingness to travel between sites.
• Ability to audit quality, H&S and FSA.
• Strong communication and interpersonal skills.
• Auditing and use of auditing tools.
• Proficiency in CAFM systems.
• Proficient in MS Word and Excel.
• Understanding HR processes.

Responsibilities

• Responsibility for the operational delivery of services.
• Deliver and monitor the Service Delivery Plans and KPIs.
• Establish, monitor, and supplement resource levels to comply with contract requirements.
• Facilitate the development of robust risk management processes and procedures including jeopardy management.
• Support the Continuous Improvement Programme and identify issues to drive forward contract development, including but not limited to, innovation, best practice and in line with Robertson processes.
• Encourage, coach, support and manage the effective performance of people and develop them to meet the contract requirements.
• Management of site budgets to ensure contract activity is completed to time and cost effective in line with scheduled KPIs.
• Conduct audits and workplace inspections on a regular, agreed schedule in line with the service delivery plan.
• Implement Robertson's integrated policies on Quality, SHEQ in conjunction with support teams and the client's requirements.
• Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken.
• To develop relationships and partnerships with client management teams to ensure delivery of contract.
• Ensure personal achievement and development plans/Appraisals for staff under their control are completed and reviewed each year and ensure training requirements are delivered.
• Ensure site managers are aware of their roles and responsibilities and are aligned between all other departments; including but not limited to, hard and soft services, HR, SHE and procurement.
• Ensure all opportunities for organic growth are presented to line manager.
• Experience managing multi-disciplined/soft service FM teams.
• A pragmatic and methodical approach to problem solving.
• Ability to work on own initiative.
• Experience in subcontractor management.
• Ability to undertake a range of audits from quality, H&S and FSA.
• A recognised health and safety qualification e.g. IOSH.
• Strong communication and interpersonal skills.
• Able to demonstrate previous experience of auditing and the use of auditing tools.
• Able to demonstrate proficiency in the use of CAFM systems.
• Proficient in relevant computer programmes (Microsoft Word, Excel etc).
• Understanding of HR processes.
• Full UK driving licence and flexibility to travel between sites.

Skills

Budget management

Auditing

People management

Health and safety

CAFM systems

Communication skills

Problem solving

Driving licence

HR processes

Tools

Microsoft Word

Microsoft Excel

Job description

Robertson Group is seeking a Facilities Manager to oversee the operational delivery of services, monitor service plans and KPIs, and manage site budgets across multiple locations. The role requires PSVE, driving licence, and strong leadership to drive continuous improvement and client satisfaction.

You will develop risk management processes, audit quality, H&S compliance, and build relationships with client management teams to ensure contract success and growth opportunities, all while upholding