Facilities Manager

Robertson Group; Bywell; On-site; GBP 34,000 - 55,000; Full time

Benefits offered by this job

33 days annual leave

Company car or car allowance

Private Healthcare

Private pension

Life assurance

Cycle to Work scheme

Rewards platform for discounts withret

Annual flu vaccine

Free Health & Wellbeing advice

Job summary

Robertson Group is seeking a Facilities Manager to oversee the operational delivery of services, monitor service plans and KPIs, and manage site budgets across multiple locations. The role requires PSVE, driving licence, and strong leadership to drive continuous improvement and client satisfaction.

You will develop risk management processes, audit quality, H&S compliance, and build relationships with client management teams to ensure contract success and growth opportunities, all while upholding

Qualifications

• PVG/Disclosure Check required.
• Experience managing multi-disciplined/soft service FM teams.
• Full UK driving licence and willingness to travel between sites.
• Ability to audit quality, H&S and FSA.
• Strong communication and interpersonal skills.
• Auditing and use of auditing tools.
• Proficiency in CAFM systems.
• Proficient in MS Word and Excel.
• Understanding HR processes.

Responsibilities

• Responsibility for the operational delivery of services.
• Deliver and monitor the Service Delivery Plans and KPIs.
• Establish, monitor, and supplement resource levels to comply with contract requirements.
• Facilitate the development of robust risk management processes and procedures including jeopardy management.
• Support the Continuous Improvement Programme and identify issues to drive forward contract development, including but not limited to, innovation, best practice and in line with Robertson processes.
• Encourage, coach, support and manage the effective performance of people and develop them to meet the contract requirements.
• Management of site budgets to ensure contract activity is completed to time and cost effective in line with scheduled KPIs.
• Conduct audits and workplace inspections on a regular, agreed schedule in line with the service delivery plan.
• Implement Robertson's integrated policies on Quality, SHEQ in conjunction with support teams and the client's requirements.
• Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken.
• To develop relationships and partnerships with client management teams to ensure delivery of contract.
• Ensure personal achievement and development plans/Appraisals for staff under their control are completed and reviewed each year and ensure training requirements are delivered.
• Ensure site managers are aware of their roles and responsibilities and are aligned between all other departments; including but not limited to, hard and soft services, HR, SHE and procurement.
• Ensure all opportunities for organic growth are presented to line manager.
• Experience managing multi-disciplined/soft service FM teams.
• A pragmatic and methodical approach to problem solving.
• Ability to work on own initiative.
• Experience in subcontractor management.
• Ability to undertake a range of audits from quality, H&S and FSA.
• A recognised health and safety qualification e.g. IOSH.
• Strong communication and interpersonal skills.
• Able to demonstrate previous experience of auditing and the use of auditing tools.
• Able to demonstrate proficiency in the use of CAFM systems.
• Proficient in relevant computer programmes (Microsoft Word, Excel etc).
• Understanding of HR processes.
• Full UK driving licence and flexibility to travel between sites.

Skills

Budget management

Auditing

People management

Health and safety

CAFM systems

Communication skills

Problem solving

Driving licence

HR processes

Tools

Microsoft Word

Microsoft Excel

Job description

• Responsibility for the operational delivery of services.


• Deliver and monitor the Service Delivery Plans and KPIs.


• Establish, monitor, and supplement resource levels to comply with contract requirements.


• Facilitate the development of robust risk management processes and procedures including jeopardy management.


• Support the Continuous Improvement Programme and identify issues to drive forward contract development, including but not limited to, innovation, best practice and in line with Robertson processes.


• Encourage, coach, support and manage the effective performance of people and develop them to meet the contract requirements.


• Management of site budgets to ensure contract activity is completed to time and cost effective in line with scheduled KPIs.


• Conduct audits and workplace inspections on a regular, agreed schedule in line with the service delivery plan.


• Implement Robertson's integrated policies on Quality, SHEQ in conjunction with support teams and the client's requirements.


• Ensure defined H&S responsibilities and accountability are established and regular reviews are undertaken.


• To develop relationships and partnerships with client management teams to ensure delivery of contract.


• Ensure personal achievement and development plans/Appraisals for staff under their control are completed and reviewed each year and ensure training requirements are delivered.


• Ensure site managers are aware of their roles and responsibilities and are aligned between all other departments; including but not limited to, hard and soft services, HR, SHE and procurement.


• Ensure all opportunities for organic growth are presented to line manager.


• Experience managing multi-disciplined/soft service FM teams.


• A pragmatic and methodical approach to problem solving.


• Ability to work on own initiative.


• Experience in subcontractor management.


• Ability to undertake a range of audits from quality, H&S and FSA.


• A recognised health and safety qualification e.g. IOSH.


• Strong communication and interpersonal skills.


• Able to demonstrate previous experience of auditing and the use of auditing tools.


• Able to demonstrate proficiency in the use of CAFM systems.


• Proficient in relevant computer programmes (Microsoft Word, Excel etc).


• Understanding of HR processes.


• Full UK driving licence and flexibility to travel between sites.

The successful candidate will require a PVG/Disclosure Check., The Facilities Manager reports to the Contract Manager and will assist them with delegated reporting, budget, management, and meeting tasks. The job holder requires the ability to manage client relations, internal teams, and external suppliers. They will have a motivation to continuously improve all aspects of the operation and deliver quality of service in line with contractual expectations and our business values.

RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to 'make the market', and to be at the forefront of high value opportunities in the FM marketplace

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters. We are determined to succeed Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit. We are one team We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

What's in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave


• Company car or car allowance


• Private Healthcare


• Private pension


• Life assurance


• Cycle to Work scheme


• Rewards platform for discounts with retailers, supermarkets, restaurants and more


• Annual flu vaccine


• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.