Hard FM Manager

ISS Facility Services UK; Bolton; On-site; GBP 55,000 - 75,000; Full time

Job summary

ISS Facility Services UK is seeking an experienced Technical Services Manager/Hard FM Manager to lead the engineering team at a large Bolton facility. You will oversee two manufacturing buildings, ensuring safe, compliant and efficient delivery of engineering and maintenance services on site.

You will manage PPM and reactive tasks, drive statutory compliance, and develop the team while coordinating with ISS and client stakeholders.

Qualifications

• Experience in leading engineering/maintenance teams.
• Strong communication and stakeholder management skills.
• Knowledge of electrical and mechanical building services systems.

Responsibilities

• Leading and developing a team of Electrical, Mechanical and Fabric Engineers.
• Managing daily engineering and maintenance operations across the site.
• Ensuring Planned Preventative Maintenance (PPM) and reactive tasks meet SLAs.
• Driving statutory compliance and maintaining PPM targets of 95-100%.
• Supporting high-voltage shutdowns and critical electrical maintenance activities.
• Acting as or developing towards Senior Authorised Person (SAP) responsibilities.
• Managing contractor and subcontractor activities with safe practices.
• Monitoring service delivery and identifying improvement opportunities.
• Producing technical reports and operational performance updates.
• Managing performance reviews, development and engagement.
• Supporting quotations, minor works and project delivery.

Skills

Communication

Stakeholder management

Leadership

Education

Electrical or Mechanical Engineering qualification

Tools

Microsoft Office

Job description

ISS is looking for an experienced Technical Services Manager/Hard FM Manager to join our team at a prestigious facility in Bolton.

This is an excellent opportunity to lead a dedicated engineering team within a large, highly secure and technologically advanced environment. You'll play a key role in ensuring the safe, compliant and efficient delivery of all engineering and maintenance services across two large manufacturing buildings while working closely with both ISS and client stakeholders.

You will be responsible for leading the Operations & Maintenance team and ensuring all planned and reactive maintenance activities are delivered to the highest standards.

Key responsibilities:

• Leading and developing a team of Electrical, Mechanical and Fabric Engineers
• Managing daily engineering and maintenance operations across the site
• Ensuring all Planned Preventative Maintenance (PPM) and reactive tasks are completed within agreed SLAs
• Driving statutory compliance and maintaining PPM performance targets of 95-100%
• Supporting high-voltage shutdowns and critical electrical maintenance activities
• Acting as, or working towards becoming, the site's Senior Authorised Person (SAP), including LVAP/HVAP responsibilities
• Managing contractor and subcontractor activities, ensuring safe working practices are maintained
• Monitoring service delivery performance and identifying opportunities for improvement
• Producing technical reports, maintenance data and operational performance updates
• Managing performance reviews, employee development and team engagement
• Supporting quotations, minor works and project delivery activities

What we're looking for:

• Vocational qualification in Electrical or Mechanical Engineering or equivalent
• Minimum 5 years' experience within Technical Services, Building Services or Facilities Management
• Previous experience managing engineering or maintenance teams
• Strong knowledge of electrical and mechanical building services systems
• Good understanding of statutory compliance and maintenance legislation
• Experience delivering maintenance services within a Facilities Management environment
• Excellent communication and stakeholder management skills
• Strong problem-solving and decision‑making abilities
• Competent user of Microsoft Office applications
• Previous experience as an LVAP, HVAP or Senior Authorised Person preferred, but not essential

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team – we’ll be happy to support you.

Join ISS and be part of something bigger.