Facilities Management Assistant

Civic Recruitment Limited; Nottingham; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Split Shift Pattern

Bi-weekly Pay

Enhanced DBS Required

Job summary

Civic Recruitment Limited in Nottingham is seeking a dynamic Facilities Management Assistant to support site operations across multiple locations. Reporting to the Account Manager, you will help deliver cleaning and caretaking services, monitor standards, and assist with recruitment and staff deployment.

This 2-month contract requires a full UK driving licence, enhanced DBS, and the ability to work a split shift pattern (6:00am–10:00am and 3:00pm–6:00pm).

Qualifications

• Experience in facilities management, cleaning services, caretaking or similar.
• Experience monitoring service standards and site inspections.
• Strong customer service and relationship management skills.
• Experience supporting recruitment, training or staff supervision.
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple priorities.
• Good IT skills and experience maintaining records and reports.
• Full UK Driving Licence and access to your own vehicle.
• Enhanced DBS Check.
• Ability to work the required split shift pattern.

Responsibilities

• Assist Account Manager in delivering SLAs and contracts.
• Oversee service delivery across multiple locations.
• Conduct site visits, inspections and audits.
• Document findings and support continuous improvement.
• Engage with customers to assess performance and satisfaction.
• Assist in recruitment, interviews and onboarding.
• Coordinate training and development for frontline staff.
• Plan and allocate mobile staff to cover absences.
• Ensure staffing levels across all sites.
• Support operational planning and workforce deployment.
• Foster positive relationships with customers and frontline staff.

Skills

Customer service

Organisational skills

Communication

Attention to detail

Team coordination

Tools

MS Office

Records management

Facilities management software

Job description

Facilities Management Assistant Civic Recruitment Limited•Nottingham, NTT, gb

Job Description

Location: County Hall, Nottingham, NG2 7QP

Contract: 2 Month Contract

Hours: Full Time

Working Pattern: Split Shift (6:00am - 10:00am & 3:00pm - 6:00pm)

DBS: Enhanced DBS Required

Driving Requirement: Own Vehicle Required

Summary

We are looking for a dynamic and well-organized Facilities Management Assistant to contribute to the effective delivery of facilities management services across various sites. In collaboration with the Account Manager, you will play a crucial role in maintaining high service standards, ensuring customer satisfaction, and adhering to compliance requirements in cleaning and caretaking operations. This position involves diverse responsibilities, including site visits, staff support, service monitoring, recruitment, and operational planning.

Responsibilities

• Assist the Account Manager in executing Facilities Management Service Level Agreements and contracts.
• Oversee service delivery at multiple locations to uphold high standards.
• Conduct regular site visits, inspections, and audits.
• Document findings and provide feedback to foster continuous service improvement.
• Engage with customers and stakeholders to assess service performance and satisfaction.
• Aid in the recruitment process for cleaning and caretaking staff, including:
  • Reviewing applications
  • Conducting interviews
  • Supporting onboarding processes
• Facilitate training and development for frontline employees.
• Plan and allocate mobile staff to cover absences due to sickness, leave, etc.
• Ensure staffing levels are sufficient across all sites.
• Support operational planning and workforce deployment.
• Cultivate positive relationships with customers and frontline staff.

Requirements

Requirements:

• Experience in Facilities Management, Cleaning Services, Caretaking Services, or a similar operational field.
• Proficiency in monitoring service standards and conducting site inspections.
• Strong skills in customer service and relationship management.
• Experience in recruitment, training, or staff supervision.
• Excellent organizational and communication abilities.
• Capability to work independently and manage multiple tasks.
• Proficient IT skills with experience in maintaining records and reports.
• Full UK Driving Licence and access to your own vehicle.
• Enhanced DBS Check.
• Ability to work the specified split shift pattern.
• Experience in a Local Authority or public sector setting.
• Familiarity with managing service contracts or Service Level Agreements.
• Experience in coordinating mobile teams or frontline operational staff.
• Knowledge of cleaning and caretaking service delivery.

What's on Offer

• 2 Month Contract
• Location: County Hall, Nottingham (NG2 7QP)
• Enhanced DBS Required
• Own Vehicle Required
• Split Shift Working Pattern
• Bi-weekly Pay
• Opportunity to work within a dynamic Facilities Management team.
• A varied role that combines operational support, customer engagement, recruitment, and service monitoring.

Ideal for individuals with experience as a Facilities Assistant, Facilities Coordinator, Facilities Supervisor, Area Support Officer, Cleaning Supervisor, Caretaking Supervisor, Facilities Officer, or Operations Support Officer.

Requirements
Essential Requirements Previous experience in Facilities Management, Cleaning Services, Caretaking Services, or a similar operational environment. Experience monitoring service standards and carrying out site inspections. Strong customer service and relationship management skills. Experience supporting recruitment, training, or staff supervision. Excellent organisational and communication skills. Ability to work independently and manage multiple priorities. Good IT skills and experience maintaining records and reports. Full UK Driving Licence and access to your own vehicle. Enhanced DBS Check. Ability to work the required split shift pattern. Desirable Requirements Previous Local Authority or public sector experience. Experience managing service contracts or Service Level Agreements. Experience coordinating mobile teams or frontline operational staff. Knowledge of cleaning and caretaker service delivery. What's on Offer? £17.51 per hour (Umbrella) 2 Month Contract Location: County Hall, Nottingham (NG2 7QP) Enhanced DBS Required Own Vehicle Required Split Shift Working Pattern Bi-weekly Pay Opportunity to work within a busy Facilities Management team. Varied role combining operational support, customer engagement, recruitment, and service monitoring. Suitable for candidates with experience as a Facilities Assistant, Facilities Coordinator, Facilities Supervisor, Area Support Officer, Cleaning Supervisor, Caretaking Supervisor, Facilities Officer, or Operations Support Officer.