Facilities Management Assistant

Essential Employment; Nottingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Essential Employment in Nottingham is seeking a Facilities Management Assistant to support the Account Manager by delivering service across designated area-based sites, ensuring quality and customer satisfaction. Salary is £13.91 per hour (PAYE).

You will help recruit, retain and train frontline Building Cleaning staff through assessments and interviews, meet clients to review service performance, and plan mobile staff to cover sickness and leave while maintaining standards.

Responsibilities

• Assist Account Manager in managing service delivery and customer satisfaction across area-based sites.
• Recruit, retain, and train frontline Building Cleaning staff via assessments and interviews.
• Meet and visit customers to review service performance against standards.
• Conduct daily site visits to ensure high service standards and record inspections.
• Plan and allocate mobile staff to sites to cover absences due to sickness or leave.

Job description

Facilities management assistant needed in Nottingham, £13.91ph PAYE - Reference:1774181

• Enhanced DBS required 1.To assist the Account Manager by supporting the management of service delivery and customer satisfaction within a designated number of area-based sites. (Facilities Management Service Level Agreements/Contracts)
• 2.To undertake an active role in the recruitment, retention, and training / development of frontline Building Cleaning employees through application form assessment and interviewing candidates for cleaning and caretaking positions.
• 3. To meet and visit customers to ensure the service is providing high levels of customer satisfaction via discussions and planned meetings to review service performance at agreed and required standards.
• 4. To undertake site visits daily to ensure frontline employees are delivering high service standards and high levels of customer satisfaction. To record visits and provide inspections/audits to aid Account Managers in ensuring service standards are maintained as per contract requirement.
• 5. To plan, review and allocate mobile employees to sites in order to ensure absences occurring through employee sickness , absence and annual leave are covered satisfactorily.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.